91% Of Companies Think The Business's Star Rating Can Determine Whether They Win Or Lose A Potential Team Member

The 86% of businesses doubt the integrity of online reviews. Nonetheless, they understand the massive effect user rankings have on their business. Undesirable customer or staff member reviews can affect 90% of job seekers.

Source: Career Arc

If A Company Manages To Solve Problems Rapidly And Effectively, 95% Of Unhappy Clients Will Go Back To A Company

Customers don't expect you to be perfect. They do expect you to deal with things when they go wrong. If there is nothing else a business can do to deal with an issue, a simple coupon can say "We're sorry" in a more enticing way.

Source: SocialMediaToday

70% Of Customers Prefer To Learn About A Business Via Short Articles And Reviews, Rather Than Advertisements

Ads are all well and good, but it's worth trying a different approach too. Reviews are without a doubt the very best method to find the truth about a service or product.

Source: Statuslabs

Only 44 Percent Of Local Companies Have Actually Accepted Their Google My Business Listing

That's 56% of your competition that aren't taking advantage of their listing.

While business listings on the significant review platforms are complimentary, a remarkably low number of companies in fact make use of them.

Although we now understand why client reviews are so powerful, the majority of businesses obviously do not.

Source: LsaInsider

83% Of Clients Do Not Rely On Advertising

The traditional channels to reach consumers aren't as influential as they utilized to be. A lot of users who no longer trust ads pick to focus on clients' suggestions online.

Source: Statuslabs

Over Half Of Individuals Aged 25 To 34 Published Reviews

According to Statista, the younger generations are evidently the more vocal ones.

Source: Statista

98% Of Yelp's Browsers Purchased From A Business They Discovered On The Site

Typically, 142 million consumers visit Yelp each month. This is as excellent a time as any if you haven't claimed your free Yelp business page.

Source: RevLocal

60% Of Customers Refer To Blog And Social Media Network Reviews On Their Mobile Phones Prior To Shopping

In-store shopping is affected considerably by blogs and reviews on social media. With men being two times as likely to be affected than women.

Reviews and ranking data reveal people value the viewpoint of peers more than any other material.

Source: Collective Bias

53% Of Consumers Expect Businesses To Reply Within A Week To Unfavorable Reviews

Online review stats show that 63% of client reviews stay without a response. That's regrettable, since those businesses are losing clients that way.

Source: Review Trackers

When Buying Home Electronics, 88% Of Americans Reported That Product Reviews Were The Most Prominent Factor

Stats reveal that reviews were more successful than TV advertisements at 37%, social networks at 23% and display ads at 49%.

Source: Statista

73 Percent Of Customers Think Consumer Reviews Are More Vital Than Star And Number Scores

Online review statistics make it clear people aren't pleased with scores alone.

Customer reviews make the stats appear more authentic which is what the potential clients are trying to find. Practically a 3rd of consumers say written reviews are the only function that makes them think the sites' reviews are useful and appropriate.

Source: Fan and Fuel

54% Of Americans Pay The Most Attention To The Typical Star Ranking Of A Local Organization

The star ranking is the first thing customers see. Still, users pay attention to other elements too, like the quantity, recency, length, and sentiment of reviews. Each of these alone affects more than a 3rd of USA customers.

Source: Statista

More Than 4 Negative Reviews About A Business Or Service Might Decrease Sales By 70%

One negative review suffices for 35 percent of a website's visitors to choose not to purchase. Three negative reviews can cost a business 59 percent less sales.

Naturally, they can be compensated by the large number of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

Only 6 Percent Of Customers Do Not Trust Consumer Reviews At All

According to customer review stats, a massive 19 percent of customers always trust online reviews and never ever a buy without checking out reviews first.

Source: Statista

People Checking Out Reviews On A Mobile Device Are 127% More Likely To Buy Than Desktop Users

Mobile users choose to get things done much faster. For that reason, purchasing decisions are made quickly.

Online reviews are undoubtedly persuasive, yet marketers have not always come to appreciate the power of them.

Source: Martech Zone

89% Of Customers Review A Businesses Responses To Reviews

Not only do the majority of individuals read the review replies, 30% of them highly value them. Almost 96% read the feedback to their own reviews.

Source: Brightlocal

Online Product Reviews About A Product Can Increase Its Conversion Rate By A Staggering 270%

User review stats show the purchase possibility for an item with five reviews is 270% higher than the same product without reviews.

Source: Spiegel Research Center