77% Of Clients Would Likely Post A Review If They Were Asked

More than a 35% would do it to educate others about their customer encounter and 24% would rather direct their review to the company itself.

Over a 26% would want to give a review to assist other people with their decision making process.

Source: Podium

95% Of Unsatisfied Customers Will Go Back To A Company If A Company Manages To Fix Issues Rapidly And Efficiently

Consumers don't expect you to be perfect. When things go wrong, they do expect you to deal with things. If there's nothing else a business can do to fix a problem, a simple coupon can say "We are sorry" in a more appealing way.

Source: SocialMediaToday

52% Of Consumers Rely On A Product More If It Has Negative Reviews Also

We already discussed the negative and positive reviews and their effect on consumers. Nevertheless, all products have their faults, if all of a products reviews are positive, it raises red flags that possibly the reviews are fake. People expect to see some unfavorable reviews.

Source: Capterra

71% Of Millennials Browse Customer Reviews Of Professional Services

More than half of all individuals in need of an expert service turn to online reviews.

According to online reviews data, 59% utilized online reviews to pick a doctor or a lawyer.

Younger people (age 18-35) are much more inclined to employ an expert based on online reviews. Only 19% of millennials will consider working with an attorney without any.

Source: Thomson Reuters

91% Of Businesses Think The Company's Star Rating Can Determine Whether They Win Or Lose A Prospective Team Member

The 86% of businesses question the integrity of online reviews. Nonetheless, they recognize the enormous impact user ratings have on their business. Undesirable client or staff member reviews can influence 90% of job seekers.

Source: Career Arc

Over Half Of Consumers Will Not Utilize A Company If It Has Less Than A 4 Star Rating

This stat is one of numerous that show the value of online scores. Now that news of client fulfillment travels this quick, keeping your clients pleased is more vital than ever.

57 percent of customers have actually searched for companies with more than 4 stars in 2018, which is up from 48 percent in 2017.

Furthermore, 11% looked only for organizations with an ideal five star rating.

Source: Brightlocal

Reviews Are The 3rd Most Prominent Ranking Element For Google's Local 3 Pack

Review signals (amount, diversity, etc.) represent 15.44% of Google's algorithm for local ranking.

Just Google My Business signals, like proximity and keywords account for 25.12%, and link signals at 16.53%, are more vital than reviews as far as ranking aspects go for the local 3 pack.

Source: Moz

73% Of Consumers Believe Customer Reviews Are More Crucial Than Star And Number Rankings

Online review stats make it clear people aren't satisfied with ratings alone.

Written reviews make the stats appear more genuine which is what the potential consumers are looking for. Nearly a 3rd of customers state composed reviews are the only feature that makes them believe the sites' reviews are pertinent and helpful.

Source: Fan and Fuel

Google Represents 57.5% Of All Reviews Across The Globe

Google is the clear winner as far as circulation goes, however they are not the only ones in the game.

Here are the online reviews circulation rankings:

Google at 57.5%, Facebook with 19%, TripAdvisor at 8.4%, Yelp at 6.6% and Others with 8.6%.

Source: Review Trackers

63.6 Percent Of Consumers Visit Google To Read Reviews Of A Business

Considering the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and 3rd, leaving Facebook (23%) behind.

When it comes to trust, these online review statistics reveal the general popularity of a site can just go so far.

Source: Review Trackers

More Than Four Negative Reviews About A Business Or Product Might Decrease Sales By 70%

One negative review suffices for 35 percent of a website's visitors to decide not to buy. Three negative reviews can cost a business 59 percent less sales.

Obviously, they can be compensated by the large variety of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

Many Best-selling Products Have An Average Rating Of 4.2 To 4.7

You can't make everybody happy, which is why perfect 5 star rankings are suspicious. Somebody always has a bit of a gripe. That's why it is abnormal to get perfect 5 star ratings. In some cases a lower rating in fact helps your overall rating.

According to client rating stats, conversion rates start to reduce as rankings rise above 4.7.

Source: Spiegel Research Center

Only 6 Percent Of Customers Don't Rely On Client Reviews At All

According to customer review statistics, a tremendous 19 percent of customers always rely on online reviews and never ever a make a purchase without reading reviews initially.

Source: Statista

Consumers Could Invest 31 Percent More With A Business That Has Excellent Reviews

Take note of this statistic. The better other users describe your product and services, the more cash you can charge and customer review statistics show us precisely just how much more.

Source: Martech Zone

Online Product Reviews About An Item Can Boost Its Conversion Rate By More Than 270 Percent

User review stats reveal the purchase likelihood for an item with 5 reviews is 270% higher than the exact same item without reviews.

Source: Spiegel Research Center

Just 44 Percent Of Local Companies Have Actually Claimed Their Google My Business Listing

That's 56% of your competition that aren't making the most of their listing.

While business listings on the major review platforms are free, a remarkably low number of companies really utilize them.

Although we now know why client reviews are so effective, most businesses apparently do not.

Source: LsaInsider

Customers Reading Reviews On A Mobile Phone Are 127 Percent More Likely To Make A Purchase Than Desktop Users

Mobile users prefer to get things done faster. Purchasing choices are made rapidly.

Online reviews are undoubtedly convincing, yet online marketers haven't necessarily come to appreciate the power of them.

Source: Martech Zone

Almost All Consumers, Who Use Online Reviews, Read Them Very Early In The Buying Process

Let's say you wish to buy a new automobile and there are a number of models which fit your requirements. How do you choose the very best one for you? Well, you read reviews.

With the help of other customers, you manage to select a model that works for you. That's how favorable reviews convert customers into clients.

Source: Consumer Affairs