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If A Company Manages To Resolve Problems Quickly And Effectively, 95% Of Unhappy Customers Will Return To A Company
Customers don't expect you to be perfect. When things go wrong, they do expect you to fix things. If there's nothing else a business can do to deal with a concern, a simple coupon can say "We are sorry" in a more appealing way.
Source: SocialMediaToday
74% Of Regional Businesses Have At A Minimum, One Google Review
A single review is far from adequate to enhance your site's SERP ranking.
Taking a look at online scores statistics, we learnt that a company needs to have a minimum of 40 reviews before people "Award" it with a star.
Source: Brightlocal
71% Of Millennials Browse Consumer Reviews Of Expert Services
Majority of all individuals in need of an expert service rely on online reviews.
According to online reviews stats, 59% utilized online reviews to select a medical professional or a legal representative.
Younger people (age 18-35) are much more likely to hire a professional based upon online reviews. Only 19% of millennials will think about working with a legal representative without any.
Source: Thomson Reuters
Many Local Companies Have An Average Of 39 Google Reviews
People like to share their experience after they've gone to a supplier. Online review trends reveal people prefer to comment if they had a favorable experience, instead of a average or unfavorable one.
Source: Brightlocal
73 Percent Of Customers Think Client Reviews Are More Vital Than Star And Number Rankings
Online review statistics make it clear people aren't satisfied with scores alone.
Customer reviews make the stats appear more authentic which is what the potential clients are looking for. Practically a 3rd of customers say composed reviews are the only feature that makes them believe the websites' reviews are relevant and helpful.
Source: Fan and Fuel
Only 44% Of Local Businesses Have Accepted Their Google My Business Listing
That's 56 percent of your competitors that aren't benefiting from their listing.
While business listings on the significant review platforms are totally free, a remarkably low number of companies in fact utilize them.
Although we now know why consumer reviews are so effective, many businesses apparently do not.
Source: LsaInsider
Reviews Are The Most Crucial Part Of The Purchase Choice For Over 90% Of United States Customers
24% of US buyers consider reviews as 'extremely influential'.
To show the significance of online reviews and rankings, did you know that 81% of consumers will pay more for a product with reviews and those same customers are likewise ready to accept slower shipping times for such items.
Source: Turntonetworks
82 Percent Of Consumers Go To Review Websites Since They Wish To Buy A Product Or A Service And Wish To Get The Facts About The Businesses Products And Services.
Review sites are places that people go to get the facts about a service, product or business. Since they have currently formed a purchase decision, users come. The majority of them (89 percent) buy within a week of their visit. And 29% do so in 24 hours.
Source: RevLocal
Reviews Are The Third Most Influential Ranking Factor For Google's Local 3 Pack
Review signals (amount, diversity, and so on) account for 15.44% of Google's algorithm for local ranking.
Google My Business signals, like proximity and keywords account for 25.12%, and link signals at 16.53%, are more important than reviews as far as ranking aspects go for the local 3 pack.
Source: Moz
Customers Checking Out Reviews On A Mobile Phone Are 127% Most Likely To Buy Than Desktop Users
Mobile users choose to get things done much faster. Buying choices are made rapidly.
Online reviews are obviously persuasive, yet online marketers haven't necessarily come to value the power of them.
Source: Martech Zone
64% Of Americans Agree That User-generated Content (customer Reviews) Enhanced Their Shopping Experience In 2017
30 percent of consumers who check out consumer reviews, concur that it increases their buying confidence.
Businesses use the reviews to enhance their services and products.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista