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89% Of Customers Browse A Companies Feedback To Reviews
Not only do the majority of individuals read the review replies, 30% of them highly value them. Nearly 96% read the feedback to their own reviews.
Source: Brightlocal
Consumer Reviews On Products Are Trusted Practically 12 Times More Than The Manufacturers' Descriptions
Word-of-mouth reviews are miles ahead of the makers' description. Individuals trust other individuals viewpoints before they ever trust what the producer says. The reason, manufacturers' descriptions are generally advertisements.
Source: Martech Zone
If They Were Asked, 77% Of Clients Would Most Likely Leave A Review
More than a 35% would do it to notify others about their customer experience and 24% would probably direct their review to the business itself.
Over a 26% would want to post a review to help other individuals with their decision making process.
Source: Podium
Google Represents 57.5% Of All Reviews Globally
As can be expected, Google is in the lead, followed by Facebook, TripAdvisor and others.
Here are the online reviews circulation rankings:
Google at 57.5%, Facebook at 19%, TripAdvisor with 8.4%, Yelp with 6.6% and Others with 8.6%.
Source: Review Trackers
A Lone Business Review Can Lift Its Conversions By 10 Percent
Online review statistics show user-generated content can do miracles in regards to conversions.
A single review can have a massive influence on your business.
A hundred reviews can raise your conversion rates by as much as 37%. Two hundred can supply a mind-blowing 44 percent boost.
Source: RevLocal
70% Of Customers Need To Check Out At Least 4 Reviews Before They Can Trust A Business
4 reviews may be too few. Many people check out a lot more reviews to get an idea of how the business is actually doing. Don't depend on that statistic alone.
Source: Brightlocal
Almost All Consumers, Who Utilize Online Reviews, Read Them Very Early In The Purchasing Process
Let's say you want to buy a new car and there are numerous models which fit your requirements. How do you pick the best one for you? Well, you read the reviews.
With the help of other people, you manage to choose a model that works for you. That's how favorable reviews convert consumers into customers.
Source: Consumer Affairs
A Lot Of Local Companies Have An Average Of 39 Google Reviews
Individuals like to share their experience after they have gone to a vendor. Online review trends show people choose to comment if they had a favorable experience, instead of a unfavorable or mediocre one.
Source: Brightlocal
95% Of Dissatisfied Consumers Will Return To A Business If A Business Manages To Resolve Problems Quickly And Effectively
Consumers don't anticipate you to be perfect. When things go wrong, they do expect you to remedy things. If there is absolutely nothing else a company can do to solve an issue, a simple coupon can say "We are sorry" in a more attractive way.
Source: SocialMediaToday
72% Of Consumers Will Not Take Action Before They Read Some Reviews
Irrespective of how attractive your marketing is, you still require customer reviews. There's no way around it. Consumers are still happy to hear you out, but they trust other people more.
Source: My Testimonial Engine
95% Of Travelers Check Out Online Reviews Prior To Scheduling Travel Services
Leisure and business tourists alike check out reviews to form an opinion. Business travelers read an average of 5 reviews vs. 6-7 for leisure travelers. 59% of all tourists report that they read reviews 'constantly' or 'very frequently'.
Source: Trust You
89% Of Shoppers Want To Read Reviews Using Their Smart Devices
Be it by means of an app or a mobile web browser, everyday people choose to read reviews on their mobile devices.
Source: Statista
98 Percent Of Yelp's Visitors Bought From A Business They Found On The Website
Typically, 142 million consumers go to Yelp on a monthly basis. This is as great a time as any if you haven't claimed your complimentary Yelp business page.
Source: RevLocal
53% Of Americans Consider Product Reviews And Ratings As The Most Vital Part Of The Online Shopping Experience In 2018.
Today's consumers are wary and desire the best bang for their buck. It's no surprise that they consider reading reviews as a huge part of the purchasing decision.
Source: Statista