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30% Of Consumers Feel Comfortable With A Business Which Reacts To Online Reviews
Communicating with your consumers builds their trust. Even something easy like responding to their comments and reviews can make them feel appreciated.
As you might expect, clients who feel this way are happy to invest more cash with a business.
Source: Statuslabs
Negative Reviews Can Boost Conversion By Up To 85%
It sounds insane, but negative reviews can be a positive force for users to devote more time on your site. According to online review stats, individuals spend more than 5 times as long on a site when they check out negative reviews.
When there are a mix of positives and negatives, more than two-thirds of users trust reviews more. A frustrating 95% suspect censorship or fabricated reviews if there aren't any negative ones.
Source: Reevoo
95% Of Unsatisfied Customers Will Go Back To A Business If A Company Makes An Effort To Resolve Issues Rapidly And Efficiently
Customers do not anticipate you to be perfect. They do expect you to resolve things when they go wrong. If there is nothing else a company can do to resolve a concern, a simple coupon can say "We are sorry" in a more enticing way.
Source: SocialMediaToday
Facebook Reviews Affect More Than 50% Of Customers' Buying Decisions
Facebook is presently the most popular social network which can also influence our purchasing preferences.
According to social media reviews stats, Facebook impacts the majority of users' purchase choices.
Facebook reviews stats expose that four out of 5 users are most likely to rely on a local business if it has favorable reviews.
Source: RevLocal
Reviews Are The Most Essential Part Of The Purchase Choice For Over 90% Of United States Customers
24% of US consumers consider reviews as 'incredibly influential'.
To show the value of online reviews and ratings, did you know that 81% of consumers will pay more for a product with reviews and those same clients are also willing to accept slower shipping times for such items.
Source: Turntonetworks
74% Of Regional Companies Have At A Minimum, 1 Google Review
One review is far from enough to improve your website's SERP ranking.
Looking at online ratings data, we learnt that a business needs to have approximately 40 reviews before people "Award" it with a star.
Source: Brightlocal
98 Percent Of Yelp's Website Visitors Purchased From A Business They Discovered On The Site
Typically, 142 million customers check out Yelp monthly. This is as good a time as any if you have not claimed your complimentary Yelp business page.
Source: RevLocal
53% Of Customers Expect Businesses To Respond Within A Week To Negative Reviews
Online review statistics reveal that 63% of consumer reviews stay without a reply. That's too bad, since those companies are losing customers that way.
Source: Review Trackers
If They Were Asked, 77% Of Clients Would Probably Give A Review
More than a 35% would post a review to educate others about their consumer encounter and 24% would likely direct their review to the business itself.
Over a 26% would want to give a review to assist other people with their decision making process.
Source: Podium
15 Percent Of Clients Don't Trust Businesses Without Having Online Reviews
No trust suggests no interactions. 15% of potential consumers won't even consider doing business with a company they can't discover viewpoints about.
Source: Statuslabs
83% Of All Younger People Were Asked To Submit A Review Recently
Of those invited, 80% of customers did give a review. Overall, companies have actually asked 66% of all customers to give a review on their company.
Source: Brightlocal
70 Percent Of Customers Prefer To Learn About A Business By Means Of Reviews And Articles, Instead Of Advertisements
Ads are all well and good, however it deserves attempting a different approach as well. Reviews are without a doubt the best method to discover the truth about a product or service.
Source: Statuslabs
60 Percent Of Consumers Refer To Blog And Social Media Network Reviews On Their Mobile Devices Before Shopping
In-store shopping is influenced substantially by blogs and reviews on social media. With men being twice as likely to be affected than women.
Reviews and rating stats show people value the viewpoint of peers more than any other content.
Source: Collective Bias