53% Of Customers Anticipate Businesses To Respond Within A Week To Negative Reviews

Online review statistics show that 63% of consumer reviews remain without a reaction. That's too bad, since those companies are losing clients that way.

Source: Review Trackers

54% Of Americans Pay The Most Attention To The Average Star Rating Of A Local Business

The star ranking is the first thing customers see. Still, users focus on other factors also, like the quantity, recency, length, and sentiment of reviews. Each of these alone influences more than a third of American consumers.

Source: Statista

A One Star Increase In Rating Can Cause A 5% To 9% Boost In Business Earnings

Businesses that treat customers fairly generally succeed, review sites help make sure of that.

Source: Statuslabs

88% Of Americans Reported That Product Reviews Were The Most Prominent Factor When Buying Home Electronic Devices

Data reveal that reviews were more successful than TV ads at 37%, social media at 23% and display ads at 49%.

Source: Statista

The Majority Of Consumers Aged 25 To 34 Submitted Reviews

According to Statista, the more youthful generations are evidently the more opinionated ones.

Source: Statista

A Lot Of Best-selling Products Have A Typical Ranking Of 4.2 To 4.7

You can't make everyone happy, which is why perfect 5 star ratings are suspicious. That's why it is abnormal to get perfect 5 star rankings.

According to consumer rating statistics, conversion rates begin to reduce as rankings rise above 4.7.

Source: Spiegel Research Center

Software Reviews Influence Over 98 Percent Of All Buyers

18% of software application purchasers consider reviews to be a necessary factor in the purchase process. Software reviews have no impact whatsoever on only 2 percent of consumers. Two thirds of them read more than 6 reviews to make up their mind and 14 percent of them read more than 20 reviews.

Source: Capterra

If It Has Less Than A 4 Star Ranking, More Than Half Of Customers Won't Use A Company

This stat is one of lots of that highlight the importance of online scores. Now that news of customer fulfillment travels this quick, keeping your consumers pleased is more vital than ever.

57 percent of consumers have actually looked for business with more than four stars in 2018, which is up from 48% in 2017.

Moreover, 11 percent looked only for organizations with an ideal five star rating.

Source: Brightlocal

A Lot Of Local Companies Have An Average Of 39 Google Reviews

People like to share their experience after they've visited a supplier. Online review trends show individuals choose to comment if they had a favorable experience, instead of a average or negative one.

Source: Brightlocal

Clients Reading Reviews On A Mobile Device Are 127% Most Likely To Make A Purchase Than Desktop Users

Mobile users choose to get things done quicker. Therefore, buying choices are made rapidly.

Online reviews are clearly persuasive, yet online marketers have not always come to value the power of them.

Source: Martech Zone

91% Of Companies Think The Business's Star Rating Can Determine Whether They Win Or Lose A Possible Employee

The 86% of businesses question the integrity of online reviews. Nonetheless, they understand the enormous effect user rankings have on their business. Unfavorable client or employee reviews can influence 90% of job seekers.

Source: Career Arc

30% Of Customers Feel Positive About A Business Which Reacts To Online Reviews

Staying connected with your clients builds their trust. Even something like responding to their remarks and reviews can make them feel appreciated.

As you may anticipate, clients who feel this way are more willing to spend more money with a business.

Source: Statuslabs

Half Of All Millennial's "Always" Check Out Online Reviews For Companies

Younger individuals understand the worth of being informed. User-generated content has an indisputable effect on customers.

If businesses stop to consider the power of client reviews over millennials, they will understand what they've been losing out on. Older individuals are various though, only 6% of people aged 55 or older check out reviews.

Source: Brightlocal

Only 6% Of Consumers Do Not Trust Client Reviews At All

According to client review statistics, a tremendous 19 percent of consumers always trust online reviews and never a buy without checking out reviews first.

Source: Statista