95% Of Unhappy Customers Will Go Back To A Company If A Business Deals With Problems Rapidly And Effectively

Consumers do not anticipate you to be perfect. When things go wrong, they do anticipate you to fix things. If there is absolutely nothing else a business can do to deal with an issue, a simple coupon can say "We're sorry" in a more enticing way.

Source: SocialMediaToday

63.6% Of Consumers Visit Google To Look For Reviews Of A Business

Thinking about the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and 3rd, leaving Facebook (23%) behind.

These online review stats reveal the general popularity of a site can only presume when it concerns trust.

Source: Review Trackers

91% Of Millennials Depend On Online Reviews As Much As Loved Ones

Online review stats position customers' reviews as the most trustworthy source of recommendations. Online reviews usually carry the very same weight as recommendations from friends and family.

Source: Brightlocal

Just 44% Of Local Companies Have Actually Claimed Their Google My Business Listing

That's 56% of your competitors that aren't benefiting from their listing.

While business listings on the major review platforms are totally free, a remarkably low number of companies actually use them.

Although we now know why consumer reviews are so effective, many businesses apparently don't.

Source: LsaInsider

The Majority Of Local Businesses Have Approximately 39 Google Reviews

People like to share their experience after they have visited a vendor. Online review trends reveal individuals choose to comment if they had a favorable experience, instead of a average or unfavorable one.

Source: Brightlocal

70% Of Customers Need To Check Out A Minimum Of Four Reviews Before They Can Rely On A Business

Four reviews may be too few. Most people check out much more reviews to get a clear view of how business is in fact doing. Don't depend upon that statistic alone.

Source: Brightlocal

A One Star Boost In Rating Can Cause A 5% To 9% Boost In Business Revenue

Businesses that treat customers honorably generally prosper, review websites help make sure of that.

Source: Statuslabs

If It Has Less Than A 4 Star Ranking, More Than Half Of Consumers Won't Utilize A Business

This stat is one of numerous that highlight the value of online ratings. Now that news of client fulfillment travels this fast, keeping your customers happy is more vital than ever.

57% of customers have looked for companies with more than four stars in 2018, which is up from 48 percent in 2017.

Moreover, 11 percent looked just for services with a best five star rating.

Source: Brightlocal

74% Of Local Businesses Have At Least 1 Google Review

A single review is far from adequate to improve your website's SERP ranking.

Looking at online ratings data, we found out that a business requires to have approximately 40 reviews before users "Award" it with a star.

Source: Brightlocal

Over Half Of Shoppers Aged 25 To 34 Published Reviews

According to Statista, the more youthful generations are purportedly the more vocal ones.

Source: Statista

Almost All Customers, Who Use Online Reviews, Read Them Early In The Purchasing Process

Let's say you wish to buy a brand-new car and there are a number of models which fit your requirements. How do you choose the very best one for you? Well, you read reviews.

With the help of other consumers, you manage to select a model that works for you. That's how positive reviews transform customers into consumers.

Source: Consumer Affairs

Online Reviews Impact 67.7% Of Customer Purchasing Decisions

More than 2 thirds of consumers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.

Source: Moz

American Consumers Regard "Product Performance" To Be The Most Useful Info In Product Reviews

They focus on different elements of the shopping experience when people read reviews. However according to online review statistics, 60% of them are most thinking about the product's performance.

Customer satisfaction, product quality and quality with time are the next few factors to consider for more than 50% of US clients.

Source: Statista

53 Percent Of Americans Consider Product Reviews And Scores As The Most Important Part Of The Online Shopping Experience In 2018.

Today's shoppers are wary and desire the best bang for their dollar. It's not surprising that that they consider reading reviews as a huge part of the buying decision.

Source: Statista

61 Percent Of Regional Businesses Have A Typical Score Of 4 Or 5 Stars

Typically two-thirds of businesses have great and awesome ratings. Just 5% of companies have a score below 3 stars.

Source: Brightlocal

Consumers Might Invest 31% More With A Business That Has Great Reviews

Pay attention to this fact. The more detailed other users describe your product or service, the more money you can charge and consumer review statistics reveal to us exactly just how much more.

Source: Martech Zone

83% Of All Younger Clients Were Asked To Submit A Review Recently

Of those asked, 80% of customers did post a review. In general, businesses have actually asked 66% of all consumers to post a review on their business.

Source: Brightlocal