More Than Half Of Customers Will Not Utilize A Company If It Has Less Than A 4 Star Ranking

This stat is one of lots of that highlight the importance of online scores. Now that news of client fulfillment travels this fast, keeping your consumers delighted is more crucial than ever.

57 percent of customers have looked for companies with more than four stars in 2018, which is up from 48% in 2017.

11 percent looked just for companies with a best five star rating.

Source: Brightlocal

67% Of Customers Admit Reviews Are A "Extremely Important" Factor When Choosing A Service Provider

When clients need to choose a solution provider, reviews have an enormous impact on their decision.

Source: DemandGenReport

95% Of Dissatisfied Customers Will Return To A Business If A Business Makes An Effort To Solve Issues Rapidly And Efficiently

Consumers don't expect you to be perfect. When things go wrong, they do expect you to fix things. If there's absolutely nothing else a company can do to solve a concern, a simple coupon can say "We are sorry" in a more enticing way.

Source: SocialMediaToday

77% Of Clients Do Not Rely On Reviews That Are Older Than 3 Months

Consumers don't care how good your product or service was in the past. Because they are fresh and relevant, is part of why online reviews matter.

Customers know businesses lose their touch all the time, which is why most of them consider older reviews irrelevant.

It is for this reason that companies should to be constantly asking for reviews.

Source: Statuslabs

74 Percent Of Regional Businesses Have At A Minimum, One Google Review

A single review is far from adequate to improve your site's SERP ranking.

Taking a look at online scores data, we learnt that a company needs to have approximately 40 reviews before consumers "Award" it with a star.

Source: Brightlocal

70% Of Consumers Need To Check Out At Least Four Reviews Before They Can Rely On A Business

Four reviews may be too few. Many people read many more reviews to get an idea of how business is in fact doing. Don't depend on that figure alone.

Source: Brightlocal

72 Percent Of Customers Will Not Take Action Before They Check Out Some Reviews

Irrespective of how appealing your marketing is, you still need client reviews. There is no other way around it. Consumers are still going to hear you out, but they rely on other individuals more.

Source: My Testimonial Engine

More Than Four Negative Reviews About A Business Or Service May Decrease Sales By 70%

One negative review is enough for 35% of a website's visitors to decide not to buy. 3 negative reviews can cost a business 59 percent less sales.

Of course, they can be compensated by the large variety of positive reviews you get.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

Due To The Fact That They Want To Purchase A Service Or An Item And Want To Get The Truth About The Businesses Items And Services, 82 Percent Of Consumers Visit Review Sites.

Review sites are places that customers go to get the truth about a item, business or service . Users come because they have already formed a purchase decision. The majority of them (89 percent) buy within a week of their visit. And 29% do so in 24 hours.

Source: RevLocal

90 Percent Of Site Visitors Need Less Than 10 Reviews To Form A Viewpoint About A Business

You know what individuals say about first impressions, right?

Users get their impression of your businesses through reviews. Generally through less than 10 of them.

If you don't have reviews on your website, consider asking your visitors to compose one.

Source: Martech Zone

The Typical Review Word Count Has Become 65% Much Shorter Since 2010

In recent years reviews are shorter, simpler, and more straight to the point. The word count of a review in 2019 is similar to that of a twitter tweet.

Source: Review Trackers

64% Of Americans Agree That User-generated Content (consumer Reviews) Enhanced Their Shopping Experience In 2017

30 percent of customers who read client reviews, agree that it increases their buying confidence.

Businesses use the reviews to enhance their products or services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

98% Of Yelp's Site Visitors Purchased From A Business They Found On The Site

Normally, 142 million consumers check out Yelp monthly. This is as excellent a time as any if you haven't declared your free Yelp business page.

Source: RevLocal