89% Of Consumers Browse A Companies Feedback To Reviews

Not only do many consumers check out the review replies, 30% of them highly value them. Practically 96% read the feedback to their own reviews.

Source: Brightlocal

Negative Reviews Can Boost Conversion By As Much As 85 Percent

It sounds crazy, however negative reviews can be a positive driver for users to spend more time on your site. According to online review stats, individuals spend more than five times as long on a website when they read negative reviews.

When there are a mix of negatives and positives, more than two thirds of users trust reviews more. If there aren't any unfavorable ones, an overwhelming 95 percent suspect censorship or faked reviews.

Source: Reevoo

49 Percent Of Customers Consider The Number Of Online Reviews As A Necessary Factor In Their Buying Decision

Customers value not just the quality or nature of the reviews, but they consider their quantity and recency also.

The share of consumers, who take note of the variety of reviews is presently at 46%.

Source: Brightlocal

73% Of Customers Believe Customer Reviews Are More Important Than Star And Number Rankings

Online review statistics make it clear individuals aren't pleased with ratings alone.

Written reviews make the statistics appear more genuine which is what the would-be clients are searching for. Almost a 3rd of consumers say written reviews are the only function that makes them think the websites' reviews are helpful and pertinent.

Source: Fan and Fuel

88% Of Executives Regard Reputation Risk As A Leading Business Concern

Reputation management statistics show a company's reputation doesn't affect just the customers. Potential team members likewise look at rankings and read reviews.

Source: Deloitte

American Shoppers View "Product Performance" To Be The Most Valuable Information In Product Reviews

When individuals read reviews, they concentrate on different aspects of the shopping experience. But according to online review statistics, 60% of them are most thinking about the item's performance.

Customer satisfaction, product quality and quality with time are the next couple of considerations for more than 50% of American consumers.

Source: Statista

98% Of Yelp's Site Visitors Purchased From A Business They Discovered On The Website

Generally, 142 million customers visit Yelp on a monthly basis. This is as good a time as any if you have not declared your totally free Yelp business page.

Source: RevLocal

Reviews Shared On Twitter Can Help Grow Sales By 6.46 Percent

Online review statistics show that reviews shared on Twitter, do more to grow sales than those on any other social network.

Source: Yotpo

70% Of Consumers Choose To Discover A Business By Means Of Articles And Reviews, Instead Of Advertisements

Advertisements are all well and good, but it's worth attempting a different approach also. Reviews are by far the very best method to find the truth about a product or service.

Source: Statuslabs

83% Of All Young Clients Were Asked To Post A Review Recently

Of those invited, 80% of customers did leave a review. Overall, companies have asked 66% of all clients to leave a review on their business.

Source: Brightlocal

95% Of Dissatisfied Consumers Will Return To A Business If A Business Manages To Resolve Issues Quickly And Effectively

Clients do not anticipate you to be perfect. When things go wrong, they do expect you to deal with things. If there's nothing else a business can do to fix an issue, a simple coupon can say "We are sorry" in a more enticing way.

Source: SocialMediaToday

Software Application Reviews Influence Over 98 Percent Of All Buyers

18% of software buyers consider reviews to be a vital factor in the purchase process. Software application reviews have no effect whatsoever on just 2% of consumers. Two thirds of them read more than 6 reviews to make up their mind and 14 percent of them read more than 20 reviews.

Source: Capterra

54% Of Americans Pay The Most Attention To The Average Star Score Of A Local Business

The star score is the first thing consumers see. Still, users pay attention to other elements also, like the quantity, recency, length, and sentiment of reviews. Each of these alone affects more than a third of United States consumers.

Source: Statista

60 Percent Of Customers Check Out Blog And Social Media Reviews On Their Cell Phones Before Shopping

In-store purchasing is influenced significantly by blogs and reviews on social networks. With males being two times as likely to be affected than women.

Reviews and rating stats show individuals value the opinion of peers more than any other content.

Source: Collective Bias

Just 44 Percent Of Local Businesses Have Accepted Their Google My Business Listing

That's 56% of your competition that aren't benefiting from their listing.

While business listings on the major review platforms are free, a surprisingly low number of companies actually make use of them.

Although we now know why client reviews are so effective, a lot of businesses obviously don't.

Source: LsaInsider

Clients Could Invest 31 Percent More With A Business That Has Great Reviews

Take note of this statistic. The more detailed other users describe your services or product, the more money you can charge and customer review statistics show us exactly just how much more.

Source: Martech Zone

30% Of Customers Feel Favorable To A Company Which Answers Online Reviews

Staying connected with your customers establishes trust. Even something as basic as reacting to their reviews and comments can make them feel valued.

As you might anticipate, clients who feel this way are happy to spend more cash with a business.

Source: Statuslabs