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Only 6 Percent Of Customers Do Not Rely On Consumer Reviews At All
According to customer review stats, a tremendous 19 percent of consumers constantly rely on online reviews and never a purchase without checking out reviews first.
Source: Statista
30% Of Customers Feel Positive About A Business Which Answers Online Reviews
Staying connected with your customers establishes trust. Even something easy like responding to their comments and reviews can make them feel valued.
As you may expect, clients who feel this way are ready to spend more cash with a company.
Source: Statuslabs
49 Percent Of Customers Consider The Quantity Of Online Reviews As A Vital Consideration Of Their Purchasing Decision
Consumers value not just the quality or nature of the reviews, however they consider their number and recency as well.
The share of clients, who take notice of the number of reviews is currently at 46 percent.
Source: Brightlocal
Software Application Reviews Impact Over 98% Of All Purchasers
18% of software purchasers consider reviews to be a necessary factor in the purchase process. Software reviews have no effect whatsoever on just 2% of customers. Two thirds of them read more than six reviews to make up their mind and 14 percent of them read more than 20 reviews.
Source: Capterra
67% Of Consumers Admit Reviews Are A "Extremely Crucial" Factor When Selecting A Solution Provider
Reviews have a massive impact on their decision when consumers have to select a solution provider.
Source: DemandGenReport
89% Of Customers Choose To Read Reviews Using Their Smartphones
Be it via an app or a mobile browser, everyday people choose to read reviews on their phones.
Source: Statista
When Purchasing Home Electronic Devices, 88% Of Americans Claimed That Product Reviews Were The Most Prominent Aspect
Data reveal that reviews were more helpful than TV ads at 37%, social media at 23% and display advertisements at 49%.
Source: Statista
Google Represents 57.5 Percent Of All Reviews Worldwide
Google is in the lead here, followed by Facebook as a far-off second.
Here's the online reviews circulation rankings:
Google at 57.5%, Facebook with 19%, TripAdvisor at 8.4%, Yelp with 6.6% and Others with 8.6%.
Source: Review Trackers
91% Of Millennials Trust Online Reviews As Much As Family And Friends
Online review statistics place consumers' reviews as the most credible source of recommendations. Online reviews normally carry the very same weight as guidance from family and friends.
Source: Brightlocal
53% Of Consumers Expect Companies To Answer Back Within A Week To Unfavorable Reviews
Online review stats clarify that 63% of client reviews remain without a response. That's too bad, because those businesses are losing clients that way.
Source: Review Trackers
52% Of Customers Rely On A Product More If It Has Negative Reviews Too
We already discussed the positive and negative reviews and their result on customers. Nevertheless, all products have their faults, it raises red flags that maybe the reviews are phony if all of a products reviews are favorable. Customers expect to see some unfavorable reviews.
Source: Capterra
15 Percent Of Buyers Do Not Trust Businesses Without Any Online Reviews
No trust indicates no interactions. 15 percent of potential consumers won't even think about working with a business they can't discover opinions about.
Source: Statuslabs
83 Percent Of Customers Don't Rely On Advertising
The traditional channels to reach customers aren't as influential as they utilized to be. A lot of users who no longer trust ads choose to pay attention to consumers' recommendations online.
Source: Statuslabs