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77% Of Users Don't Rely On Reviews That Are Older Than Three Months
Consumers don't care how good your product or service was in the past. Part of why online reviews matter is due to the fact that they are relevant and fresh.
Customers know businesses lose their touch all the time, which is why most of them find older reviews irrelevant.
It is for this reason that businesses should to be continuously asking for reviews.
Source: Statuslabs
53% Of Consumers Expect Businesses To Respond Within A Week To Negative Reviews
Online review statistics clarify that 63% of customer reviews go on without a reply. That's too bad, since those companies are losing clients that way.
Source: Review Trackers
49% Of Consumers Consider The Number Of Online Reviews As A Vital Factor In Their Buying Decision
Customers value not only the quality or nature of the reviews, but they consider their quantity and recency also.
The share of consumers, who pay attention to the number of reviews is currently at 46 percent.
Source: Brightlocal
Google Represents 57.5 Percent Of All Reviews Across The Globe
As can be anticipated, Google is in the lead, followed by Facebook, TripAdvisor and others.
These are the online reviews circulation rankings:
Google at 57.5%, Facebook at 19%, TripAdvisor with 8.4%, Yelp with 6.6% and Others at 8.6%.
Source: Review Trackers
Reviews Are The Most Vital Part Of The Purchase Choice For Over 90% Of US Clients
24% of US shoppers consider reviews as 'exceptionally influential'.
To show the significance of online reviews and scores, did you understand that 81% of consumers will pay more for an item with reviews and those exact same consumers are also willing to accept slower shipping times for such items.
Source: Turntonetworks
89% Of Consumers Browse A Companies Feedback To Reviews
Not only do a lot of customers check out the review replies, 30% of them highly value them. Almost 96% read the replies to their own reviews.
Source: Brightlocal
Only 6% Of Consumers Do Not Trust Client Reviews At All
According to consumer review data, a tremendous 19 percent of consumers constantly trust online reviews and never ever a buy without checking out reviews initially.
Source: Statista
Fifty Percent Of All Of The Millennial's "Always" Check Out Online Reviews For Companies
More youthful people understand the worth of being informed. User-generated material has an indisputable impact on consumers.
They will recognize what they've been missing out on if businesses stop to consider the power of consumer reviews over millennials. Older individuals are various though, just 6% of people aged 55 or older read reviews.
Source: Brightlocal
15 Percent Of Visitors Do Not Trust Businesses Without Online Reviews
No trust suggests no interactions. 15 percent of prospective customers won't even think about doing business with a business they can't discover opinions about.
Source: Statuslabs
89% Of Buyers Prefer To Read Reviews On Their Cell Phones
Be it by means of an app or a mobile internet browser, people young and old choose to read reviews on their phones.
Source: Statista
72 Percent Of Customers Won't Take Action Unless They Read Some Reviews
Irrespective of how enticing your marketing is, you still require client reviews. There's no skirting around it. Clients are still happy to hear you out, however they trust other individuals more.
Source: My Testimonial Engine