53% Of Americans Consider Item Reviews And Scores As The Most Essential Part Of The Online Shopping Experience In 2018.

Today's shoppers are wary and want the best bang for their buck. It's no wonder that they consider reading reviews as a big part of the buying decision.

Source: Statista

77% Of Buyers Don't Rely On Reviews That Are Older Than 3 Months

Consumers don't care how excellent your product or service was in the past. Since they are fresh and relevant, is part of why online reviews matter.

Consumers understand businesses lose their touch all the time, which is why most of them consider older reviews irrelevant.

It is for this reason that companies need to be continuously requesting reviews.

Source: Statuslabs

86% Of Customers Would Consider Writing A Review For A Business

Your consumers are your most important resource, and it's not only because of the money they invest at your business. They will be ready to share it if you give them an excellent experience.

Source: Brightlocal

53% Of Customers Expect Companies To Respond Within A Week To Unfavorable Reviews

Online review stats show that 63% of client reviews go on without a reply. That's too bad, because those companies are losing consumers that way.

Source: Review Trackers

90 Percent Of Customers Need Less Than 10 Reviews To Form A Viewpoint About A Business

You know what individuals say about impressions, right?

Users get their first impression of your businesses through reviews. Normally through less than 10 of them.

Think about asking your visitors to write one if you don't have reviews on your site.

Source: Martech Zone

Facebook Reviews Affect More Than 50% Of Customers' Purchasing Decisions

Facebook is currently the most popular social network which can also influence our buying preferences.

According to social media reviews data, Facebook affects more than half of users' purchase choices.

Facebook reviews stats expose that four out of 5 users are more likely to trust a local business if it has positive reviews.

Source: RevLocal

Since They Desire To Acquire A Service Or A Product And Want To Get The Facts About The Businesses Products And Services, 82% Of Customers Go To Review Sites.

Review sites are locations that customers go to get the facts about a service, product or business. Users come due to the fact that they have currently formed a buying decision. The majority of them (89 percent) buy within a week of their visit. And 29 percent do so within 24 hours.

Source: RevLocal

70% Of Customers Prefer To Learn About A Business Via Posts And Reviews, Instead Of Advertisements

Advertisements are all well and good, but it deserves attempting a different approach as well. Reviews are without a doubt the very best method to find the truth about a service or product.

Source: Statuslabs

Almost All Consumers, Who Utilize Online Reviews, Read Them Early In The Purchasing Process

Let's say you wish to purchase a new vehicle and there are a number of models which fit your criteria. How do you select the very best one for you? Well, you read reviews.

With the help of other consumers, you quickly decide on one that works for you. That's how positive reviews transform customers into consumers.

Source: Consumer Affairs

Online Item Reviews About An Item Can Boost Its Conversion Rate By An Unprecedented 270%

User review statistics reveal the purchase likelihood for a product with five reviews is 270% higher than the same item without reviews.

Source: Spiegel Research Center

60 Percent Of Consumers Refer To Blog And Social Network Reviews On Their Cell Phones Prior To Shopping

In-store purchasing is affected significantly by blogs and reviews on social media. With men being twice as likely to be influenced than women.

Reviews and ranking data reveal people value the viewpoint of peers more than any other content.

Source: Collective Bias

89% Of Consumers Browse A Companies Responses To Reviews

Not only do a lot of consumers check out the review replies, 30% of them value them highly. Practically 96% read the reactions to their own reviews.

Source: Brightlocal

98% Of Yelp's Browsers Bought From A Business They Discovered On The Site

Generally, 142 million customers check out Yelp monthly. This is as excellent a time as any if you haven't declared your complimentary Yelp business page.

Source: RevLocal

If It Has Less Than A 4 Star Rating, More Than Half Of Consumers Won't Use A Company

This stat is among numerous that illustrate the significance of online ratings. Now that news of consumer fulfillment travels this quick, keeping your clients pleased is more vital than ever.

57 percent of consumers have searched for business with more than four stars in 2018, which is up from 48 percent in 2017.

Additionally, 11% looked just for businesses with a best five star ranking.

Source: Brightlocal

95% Of Travelers Check Out Online Reviews Prior To Reserving Travel Related Services

Leisure and business travelers alike check out reviews to form an opinion. Business travelers read approximately 5 reviews vs. 6-7 for leisure tourists. 59% of all tourists report that they check out reviews 'always' or 'very frequently'.

Source: Trust You

Online Reviews Impact 67.7% Of Customer Buying Decisions

More than two thirds of customers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.

Source: Moz

54% Of Americans Pay The Most Attention To The Average Star Rating Of A Local Company

The star ranking is the first thing customers see. Still, users focus on other aspects too, like the amount, recency, length, and sentiment of reviews. Each of these alone influences more than a 3rd of United States customers.

Source: Statista

If A Company Handles Problems Rapidly And Effectively, 95% Of Unsatisfied Customers Will Return To A Company

Customers don't expect you to be perfect. When things go wrong, they do anticipate you to take care of things. If there's nothing else a company can do to fix a problem, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday