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61% Of Regional Businesses Have A Typical Score Of 4 Or 5 Stars
Typically two-thirds of companies have excellent and awesome rankings. Just 5% of businesses have a ranking below three stars.
Source: Brightlocal
53% Of Consumers Anticipate Companies To Answer Back Within A Week To Negative Reviews
Online review statistics show that 63% of consumer reviews stay without a reply. That's too bad, due to the fact that those businesses are losing clients that way.
Source: Review Trackers
77% Of Customers Would Definitely Leave A Review If They Were Asked
More than a 35% would leave a review to inform others about their client encounter and 24% would undoubtedly direct their review to the company itself.
Over a 26% would be willing to leave a review to help other individuals with their decision making process.
Source: Podium
Customer Reviews On Items Are Trusted Nearly 12 Times More Than The Manufacturers' Descriptions
Word-of-mouth reviews are miles ahead of the makers' description. Individuals trust other individuals opinions before they ever trust what the producer states. The reason, manufacturers' descriptions are generally advertisements.
Source: Martech Zone
Online Reviews Impact 67.7% Of Consumer Buying Decisions
More than two thirds of customers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.
Source: Moz
Reviews Are The 3rd Most Prominent Ranking Aspect For Google's Local 3 Pack
Review signals (quantity, diversity, and so on) represent 15.44% of Google's algorithm for local ranking.
Just Google My Business signals, like distance and keywords represent 25.12%, and link signals at 16.53%, are more vital than reviews as far as ranking aspects go for the local 3 pack.
Source: Moz
A One Star Boost In Rating Can Lead To A 5% To 9% Increase In Business Income
Businesses that treat customers well usually flourish, review sites help make certain of that.
Source: Statuslabs
98% Of Yelp's Browsers Bought From A Business They Discovered On The Site
Generally, 142 million consumers go to Yelp every month. This is as great a time as any if you haven't claimed your totally free Yelp business page.
Source: RevLocal
88% Of Americans Claimed That Product Reviews Were The Most Influential Factor When Purchasing Home Electronic Devices
Stats reveal that reviews were more successful than TV ads at 37%, social networks at 23% and display ads at 49%.
Source: Statista
Software Reviews Influence Over 98% Of All Buyers
18% of software buyers consider reviews to be a necessary factor in the purchase process. Software application reviews have no impact whatsoever on just 2 percent of customers. Two-thirds of them read more than 6 reviews to make up their mind and 14 percent of them read more than 20 reviews.
Source: Capterra
83 Percent Of Customers Don't Rely On Advertising
The conventional channels to reach consumers aren't as prominent as they used to be. Most users who no longer trust advertisements pick to focus on consumers' suggestions online.
Source: Statuslabs
71% Of Millennials Search Customer Reviews Of Professional Services
Over half of all individuals in need of an expert service rely on online reviews.
According to online reviews stats, 59% used online reviews to choose a physician or an attorney.
Younger people (age 18-35) are even more inclined to employ a professional based upon online reviews. Just 19% of millennials will consider working with an attorney without any.
Source: Thomson Reuters
95% Of Travelers Check Out Online Reviews Prior To Scheduling Travel Services
Leisure and business tourists alike check out reviews to form an opinion. Business tourists check out an average of 5 reviews vs. 6-7 for leisure tourists.
Source: Trust You
89% Of Buyers Like To Read Reviews On Their Smartphones
Be it by means of an app or a mobile browser, people today prefer to read reviews on their cell phones.
Source: Statista