89% Of Consumers Browse A Businesses Feedback To Reviews

Not only do the majority of consumers read the review replies, 30% of them value them highly. Practically 96% read the reactions to their own reviews.

Source: Brightlocal

Just 6 Percent Of Consumers Do Not Rely On Consumer Reviews At All

According to customer review stats, a massive 19 percent of customers always rely on online reviews and never ever a purchase without reading reviews first.

Source: Statista

89% Of Consumers Like To Read Reviews On Their Smart Devices

Be it via an app or a mobile internet browser, people young and old choose to read reviews on their phones.

Source: Statista

71% Of Millennials Browse Consumer Reviews Of Expert Services

More than half of all individuals in need of an expert service turn to online reviews.

According to online reviews statistics, 59% used online reviews to select a legal representative or a physician.

Younger people (age 18-35) are even more likely to hire an expert based upon online reviews. Just 19% of millennials will consider working with a lawyer without any.

Source: Thomson Reuters

91% Of Businesses Think The Business's Star Rating Can Determine Whether They Win Or Lose A Potential Team Member

The 86% of companies doubt the integrity of online reviews. However, they realize the huge effect user ratings have on their business. Undesirable consumer or staff member reviews can influence 90% of job seekers.

Source: Career Arc

49 Percent Of Customers Consider The Number Of Online Reviews As An Essential Factor In Their Purchasing Decision

Consumers value not only the quality or nature of the reviews, but they consider their number and recency also.

The share of clients, who focus on the number of reviews is presently at 46%.

Source: Brightlocal

Online Reviews Affect 67.7% Of Consumer Purchasing Decisions

More than two-thirds of buyers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.

Source: Moz

Clients Could Spend 31 Percent More With A Business That Has Great Reviews

Pay attention to this fact. The better other users describe your product or service, the more cash you can charge and customer review statistics show us precisely how much more.

Source: Martech Zone

If It Has Negative Reviews As Well, 52% Of Consumers Trust An Item More

We already touched upon the positive and negative reviews and their effect on customers. Nevertheless, all products have their faults, if all of a products reviews are positive, it raises warnings that possibly the reviews are phony. Consumers expect to see some negative reviews.

Source: Capterra

30% Of Clients Feel Comfortable With A Company Which Responds To Online Reviews

Keeping in touch with your customers builds their trust. Even something like reacting to their remarks and reviews can make them feel appreciated.

As you might expect, clients who feel this way are going to spend more cash with a business.

Source: Statuslabs

60% Of Customers Check Out Blog And Social Network Reviews On Their Cell Phones Before Shopping

In-store shopping is affected considerably by blogs and reviews on social networks. With men being twice as likely to be affected than ladies.

Reviews and ranking data show individuals value the opinion of peers more than any other content.

Source: Collective Bias

Reviews Are The Third Most Prominent Ranking Factor For Google's Local 3 Pack

Review signals (amount, diversity, and so on) represent 15.44% of Google's algorithm for local ranking.

Only Google My Business signals, like distance and keywords account for 25.12%, and link signals at 16.53%, are more crucial than reviews as far as ranking aspects go for the local 3 pack.

Source: Moz

88% Of Executives View Reputation Risk As A Top Business Issue

Reputation management statistics indicate a company's reputation does not impact just the consumers. Potential employees likewise take a look at rankings and take a look at reviews.

Source: Deloitte

Reviews Posted On Twitter Can Grow Sales By 6.46 Percent

Online review statistics reveal that reviews shared on Twitter, do more to grow sales than those on any other social media platform.

Source: Yotpo

The Average Review Length Has Actually Gotten 65% Shorter Since 2010

Currently reviews are shorter, simpler, and more straight to the point. The length of a review in 2019 is similar to that of a tweet.

Source: Review Trackers

54% Of Americans Pay The Most Attention To The Average Star Ranking Of A Local Business

The star ranking is the first thing consumers see. Still, users take notice of other factors also, like the quantity, recency, length, and belief of reviews. Each of these alone affects more than a third of USA customers.

Source: Statista

61% Of Local Businesses Have An Average Score Of 4 Or 5 Stars

Typically two thirds of businesses have excellent and awesome rankings. Just 5% of companies have a ranking listed below three stars.

Source: Brightlocal

A One Star Increase In Score Can Cause A 5% To 9% Boost In Business Revenue

Businesses that treat customers honorably usually prosper, review sites help ensure of that.

Source: Statuslabs