95% Of Unsatisfied Consumers Will Go Back To A Business If A Business Manages To Solve Problems Quickly And Effectively

Consumers don't expect you to be perfect. They do expect you to fix things when they go wrong. If there's nothing else a business can do to solve an issue, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday

83% Of All Young Consumers Were Invited To Leave A Review Recently

Of those invited, 80% of clients did post a review. In general, businesses have actually asked 66% of all consumers to leave a review on their company.

Source: Brightlocal

53% Of Americans Consider Item Reviews And Rankings As The Most Essential Part Of Online Shopping.

Today's shoppers are smart and desire the very best bang for their dollar. It's not surprising that that they consider checking out reviews as a big part of the buying decision.

Source: Statista

49% Of Customers Consider The Quantity Of Online Reviews As A Necessary Factor In Their Buying Decision

Consumers value not just the quality or nature of the reviews, but they consider their quantity and recency as well.

The share of customers, who take note of the variety of reviews is presently at 46%.

Source: Brightlocal

88% Of Executives Consider Reputation Risk As A Top Business Problem

Reputation management statistics suggest a company's reputation does not impact just the consumers. Potential employees also look at rankings and take a look at reviews.

Source: Deloitte

67% Of Customers Admit Reviews Are A "Extremely Crucial" Factor When Choosing A Solution Provider

Reviews have a huge effect on their decision when clients have to choose a solution provider.

Source: DemandGenReport

If It Has Less Than A 4 Star Score, More Than Half Of Customers Will Not Use A Service

This stat is one of numerous that illustrate the value of online rankings. Now that news of customer satisfaction travels this quick, keeping your clients pleased is more vital than ever.

57% of consumers have looked for companies with more than four stars in 2018, which is up from 48% in 2017.

Moreover, 11% looked only for organizations with a perfect five star ranking.

Source: Brightlocal

Online Reviews Affect 67.7% Of Customer Purchasing Decisions

More than 2 thirds of buyers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.

Source: Moz

Because They Desire To Purchase A Product Or A Service And Want To Get The Facts About The Businesses Items And Services, 82 Percent Of Consumers Visit Review Sites.

Users come because they have actually already formed a buying decision. The majority of them (89%) purchase within a week of their visit.

Source: RevLocal

Reviews Posted On Twitter Can Help Increase Sales By 6.46 Percent

Online review data reveal that reviews shared on Twitter, do more to boost sales than those on any other social network.

Source: Yotpo

54% Of Americans Pay The Most Attention To The Average Star Rating Of A Local Business

The star rating is the first thing consumers see. Still, users focus on other factors also, like the amount, recency, length, and belief of reviews. Each of these alone influences more than a 3rd of US customers.

Source: Statista

Reviews Are The 3rd Most Influential Ranking Factor For Google's Local 3 Pack

Review signals (quantity, diversity, and so on) represent 15.44% of Google's algorithm for local ranking.

Google My Business signals, like proximity and keywords account for 25.12%, and link signals at 16.53%, are more vital than reviews as far as ranking aspects go for the local 3 pack.

Source: Moz

64% Of Americans Concur That User-generated Content (consumer Reviews) Improved Their Shopping Experience In 2017

30 percent of customers who check out client reviews, concur that it increases their purchasing confidence.

Companies utilize the reviews to enhance their services and products.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

Google Represents 57.5 Percent Of All Reviews Around The World

Google is the clear winner as far as distribution goes, however they are not the only ones in the game.

Here are the online reviews circulation rankings:

Google with 57.5%, Facebook at 19%, TripAdvisor at 8.4%, Yelp with 6.6% and Others with 8.6%.

Source: Review Trackers

If It Has Negative Reviews As Well, 52% Of Customers Trust An Item More

We already discussed the positive and negative reviews and their effect on customers. Nevertheless, all products have their faults, it raises red flags that maybe the reviews are fake if all of a products reviews are favorable. Customers anticipate to see some negative reviews.

Source: Capterra

Software Application Reviews Impact Over 98 Percent Of All Purchasers

18 percent of software purchasers consider reviews to be an essential factor in the purchase process. Software reviews have no effect whatsoever on just 2 percent of consumers. Two thirds of them read more than six reviews to make up their mind and 14 percent of them read more than 20 reviews.

Source: Capterra