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77% Of Customers Would Definitely Post A Review If They Were Asked
More than a 35% would leave a review to advise others about their client experience and 24% would undoubtedly direct their review to the company itself.
Over a 26% would be willing to post a review to assist other people with their decision making process.
Source: Podium
74% Of Regional Companies Have At Least One Google Review
One review is far from sufficient to enhance your website's SERP ranking.
Looking at online scores stats, we found out that a company needs to have an average of 40 reviews before buyers "Award" it with a star.
Source: Brightlocal
Many Best Selling Products Have A Typical Score Of 4.2 To 4.7
You can't make everyone delighted, which is why perfect 5 star scores are suspicious. Somebody always has a little bit of a gripe. That's why it is unnatural to get perfect 5 star scores. Often a lower rating really helps your overall rating.
According to customer rating stats, conversion rates start to decrease as scores rise above 4.7.
Source: Spiegel Research Center
Customers Might Spend 31 Percent More With A Business That Has Excellent Reviews
Take note of this fact. The better other users explain your product and services, the more money you can charge and consumer review statistics show us precisely just how much more.
Source: Martech Zone
52% Of Customers Rely On A Product More If It Has Negative Reviews Also
We already touched upon the negative and positive reviews and their impact on consumers. However, all products have their faults, it raises red flags that perhaps the reviews are phony if all of a products reviews are positive. People expect to see some negative reviews.
Source: Capterra
53 Percent Of Americans Consider Product Reviews And Rankings As The Most Vital Part Of The Online Shopping Experience In 2018.
Today's consumers are wary and want the very best bang for their buck. It's no wonder that they consider checking out reviews as a huge part of the buying decision.
Source: Statista
Reviews Are The Third Most Influential Ranking Aspect For Google's Local 3 Pack
Review signals (quantity, diversity, and so on) account for 15.44% of Google's algorithm for local ranking.
Google My Business signals, like distance and keywords represent 25.12%, and link signals at 16.53%, are more important than reviews as far as ranking elements go for the local 3 pack.
Source: Moz
Facebook Reviews Affect More Than 50 Percent Of Customers' Buying Decisions
Facebook is currently the most popular social network which can likewise affect our purchasing preferences.
According to social media reviews data, Facebook impacts over half of users' purchase choices.
Facebook reviews statistics expose that four out of five users are most likely to rely on a local business if it has positive reviews.
Source: RevLocal
Half Of All Millennial's "Always" Check Out Online Reviews For Companies
More youthful people understand the value of being informed. User-generated material has an indisputable effect on consumers.
If businesses think of the power of consumer reviews over millennials, they will recognize what they've been missing out on. Older individuals are various though, just 6% of people aged 55 or older check out reviews.
Source: Brightlocal
95% Of Dissatisfied Consumers Will Return To A Company If A Business Takes Care Of Issues Rapidly And Efficiently
Clients do not anticipate you to be perfect. They do expect you to take care of things when they go wrong. If there's nothing else a business can do to solve a concern, a simple coupon can say "We're sorry" in a more enticing way.
Source: SocialMediaToday
More Than 4 Negative Reviews About A Company Or Product Might Reduce Sales By 70 Percent
One negative review is enough for 35 percent of a site's visitors to decide not to buy. 3 negative reviews can cost a business 59 percent fewer sales.
Of course, they can be compensated by the large number of positive reviews you receive.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
60% Of Consumers Consult Blog And Social Media Network Reviews On Their Mobile Devices Prior To Shopping
In-store purchasing is affected significantly by blogs and reviews on social media. With men being two times as likely to be influenced than ladies.
Reviews and rating stats reveal people value the opinion of peers more than any other content.
Source: Collective Bias