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67% Of Customers Suggest Reviews Are A "Very Crucial" Factor When Choosing A Service Provider
When clients have to choose a solution provider, reviews have an enormous impact on their decision.
Source: DemandGenReport
Clients Could Spend 31 Percent More With A Business That Has Great Reviews
Pay attention to this statistic. The better other users describe your service or product, the more money you can charge and customer review stats show us exactly just how much more.
Source: Martech Zone
More Than Four Negative Reviews About A Company Or Product Might Decrease Sales By 70 Percent
One negative review suffices for 35% of a site's visitors to decide not to buy. 3 negative reviews can cost a business 59% less sales.
Of course, they can be compensated by the sheer variety of positive reviews you get.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
USA Shoppers Consider "Product Performance" To Be The Most Useful Information In Product Reviews
They focus on different aspects of the shopping experience when people read reviews. However according to online review stats, 60% of them are most thinking about the product's performance.
Customer satisfaction, product quality and quality over time are the next few factors to consider for more than 50% of USA consumers.
Source: Statista
Half Of All Of The Millennial's "Always" Read Online Reviews For Companies
More youthful people understand the worth of being informed. User-generated content has an indisputable influence on customers.
They will realize what they've been missing out on if businesses stop to consider the power of customer reviews over millennials. Older individuals are various though, just 6% of individuals aged 55 or older read reviews.
Source: Brightlocal
Customer Reviews On Items Are Trusted Almost 12 Times More Than The Makers' Descriptions
Word-of-mouth reviews are miles ahead of the producers' description. People trust other individuals opinions before they ever trust what the producer says. The reason, producers' descriptions are generally ads.
Source: Martech Zone
89% Of Buyers Like To Read Reviews Using Their Mobile Devices
Be it through an app or a mobile browser, consumers choose to read reviews on their mobile devices.
Source: Statista
The Typical Review Word Count Has Actually Gotten 65% Shorter Since 2010
As of late reviews are shorter, easier, and more straight to the point. The length of a review in 2019 is similar to that of a twitter tweet.
Source: Review Trackers
If A Business Deals With Problems Quickly And Effectively, 95% Of Unhappy Customers Will Return To A Company
Consumers don't anticipate you to be perfect. When things go wrong, they do anticipate you to remedy things. If there is absolutely nothing else a business can do to resolve a problem, a simple coupon can say "We are sorry" in a more enticing way.
Source: SocialMediaToday
A Single Business Review Can Lift Its Conversions By 10%
Online review statistics reveal user-generated content can do miracles in terms of conversions.
A single review can have a substantial effect on your business.
A hundred reviews can boost your conversion rates by as much as 37 percent. Two hundred can provide an astonishing 44 percent increase.
Source: RevLocal
Users Reading Reviews On A Mobile Device Are 127 Percent More Likely To Make A Purchase Than Desktop Users
Mobile users choose to get things done quicker. Purchasing decisions are made rapidly.
Online reviews are clearly persuasive, yet marketers have not always come to appreciate the power of them.
Source: Martech Zone
Google Accounts For 57.5% Of All Reviews All Over The World
As can be anticipated, Google is in the lead, followed by Facebook, TripAdvisor and others.
Here's the online reviews circulation rankings:
Google with 57.5%, Facebook at 19%, TripAdvisor at 8.4%, Yelp with 6.6% and Others at 8.6%.
Source: Review Trackers
More Than Half Of Consumers Aged 25 To 34 Posted Reviews
According to Statista, the more youthful generations are clearly the more vocal ones.
Source: Statista