71% Of Millennials Search Customer Reviews Of Professional Services

More than half of all people in need of a professional service rely on online reviews.

According to online reviews statistics, 59% utilized online reviews to choose a medical professional or a legal representative.

Young people (age 18-35) are even more inclined to employ an expert based on online reviews. Just 19% of millennials will think about hiring an attorney without any.

Source: Thomson Reuters

77% Of Customers Would Most Likely Give A Review If They Were Asked

More than a 35% would submit a review to educate others about their consumer encounter and 24% would definitely direct their review to the business itself.

Over a 26% would want to give a review to help other individuals with their choice making process.

Source: Podium

30% Of Clients Feel Favorable To A Business Which Answers Online Reviews

Keeping in touch with your consumers builds their trust. Even something like responding to their reviews and remarks can make them feel appreciated.

As you might expect, customers who feel this way are ready to spend more money with a business.

Source: Statuslabs

Majority Of Consumers Will Not Use A Business If It Has Less Than A 4 Star Rating

This stat is among lots of that illustrate the importance of online scores. Now that news of client complete satisfaction travels this quick, keeping your customers happy is more crucial than ever.

57% of consumers have actually searched for business with more than four stars in 2018, which is up from 48% in 2017.

11% looked only for organizations with a best five star score.

Source: Brightlocal

95% Of Travelers Check Out Online Reviews Prior To Booking Travel Related Services

Leisure and business travelers alike read reviews to form a viewpoint. Business tourists check out approximately 5 reviews vs. 6-7 for leisure travelers. 59percent of all tourists report that they check out reviews 'constantly' or 'extremely frequently'.

Source: Trust You

60 Percent Of Consumers Seek Advice From Blog And Social Media Reviews On Their Cell Phones Prior To Shopping

In-store purchasing is affected considerably by blogs and reviews on social networks. With men being two times as likely to be affected than ladies.

Reviews and ranking data show people value the opinion of peers more than any other material.

Source: Collective Bias

53% Of Americans Consider Item Reviews And Scores As The Most Crucial Part Of Online Shopping.

Today's consumers are wary and desire the best bang for their dollar. It's no surprise that they consider reading reviews as a big part of the purchasing decision.

Source: Statista

Consumer Reviews On Items Are Trusted Nearly 12 Times More Than The Makers' Descriptions

Word-of-mouth reviews are miles ahead of the producers' description. People trust other peoples viewpoints before they ever trust what the manufacturer states. The reason, manufacturers' descriptions are essentially ads.

Source: Martech Zone

49% Of Customers Consider The Number Of Online Reviews As A Necessary Consideration Of Their Buying Decision

Customers value not only the quality or nature of the reviews, but they consider their quantity and recency too.

The share of clients, who focus on the number of reviews is currently at 46 percent.

Source: Brightlocal

53% Of Consumers Expect Companies To Reply Within A Week To Unfavorable Reviews

Online review statistics prove that 63% of client reviews remain without a response. That's regrettable, due to the fact that those businesses are losing consumers that way.

Source: Review Trackers

70 Percent Of Customers Prefer To Learn About A Business By Means Of Posts And Reviews, Instead Of Ads

Ads are all well and good, but it deserves trying a different approach too. Reviews are by far the best method to discover the truth about a product or service.

Source: Statuslabs

61 Percent Of Local Businesses Have An Average Ranking Of 4 Or 5 Stars

Generally two thirds of companies have outstanding and good rankings. Just 5% of businesses have a score listed below 3 stars.

Source: Brightlocal

Software Reviews Impact Over 98 Percent Of All Buyers

18 percent of software buyers consider reviews to be an essential factor in the purchase process. Software application reviews have no effect whatsoever on only 2% of consumers. Two thirds of them read more than 6 reviews to decide and 14 percent of them read more than 20 reviews.

Source: Capterra

Over Half Of People Aged 25-34 Submitted Reviews

According to Statista, the younger generations are purportedly the more vocal ones.

Source: Statista

More Than Four Negative Reviews About A Business Or Service Might Decrease Sales By 70 Percent

One negative review is enough for 35% of a site's visitors to decide not to buy. Three negative reviews can cost a business 59% fewer sales.

Naturally, they can be compensated by the large number of positive reviews you get.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

77% Of Individuals Don't Trust Reviews That Are Older Than Three Months

Customers don't care how excellent your product or service was in the past. Since they are relevant and fresh, is part of why online reviews matter.

Consumers understand businesses lose their touch all the time, which is why the majority of them find older reviews irrelevant.

It is for this reason that businesses need to be continuously requesting reviews.

Source: Statuslabs

Facebook Reviews Affect More Than 50% Of Consumers' Purchasing Decisions

Facebook is currently the most popular social media which can also influence our buying preferences.

According to social media reviews data, Facebook affects the majority of users' purchase choices.

Facebook reviews statistics reveal that four out of five users are most likely to rely on a local business if it has favorable reviews.

Source: RevLocal