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95% Of Dissatisfied Consumers Will Return To A Company If A Company Makes An Effort To Fix Issues Rapidly And Efficiently
Clients don't expect you to be perfect. They do anticipate you to fix things when they go wrong. If there's absolutely nothing else a company can do to deal with an issue, a simple coupon can say "We are sorry" in a more enticing way.
Source: SocialMediaToday
61 Percent Of Regional Businesses Have An Average Ranking Of 4 To 5 Stars
Overall 2 out of 3 businesses have good and exceptional scores. Only 5% of businesses have a ranking below 3 stars.
Source: Brightlocal
89% Of Customers Prefer To Read Reviews On Their Smartphones
Be it via an app or a mobile web browser, consumers choose to read reviews on their phones.
Source: Statista
67% Of Consumers Report Reviews Are A "Very Important" Factor When Selecting A Solution Provider
Reviews have a huge impact on their decision when clients have to pick a solution provider.
Source: DemandGenReport
53% Of Customers Expect Businesses To Respond Within A Week To Negative Reviews
Online review statistics clarify that 63% of customer reviews remain without a reaction. That's too bad, due to the fact that those companies are losing consumers that way.
Source: Review Trackers
98 Percent Of Yelp's Browsers Bought From A Business They Found On The Website
Usually, 142 million customers visit Yelp each month. If you have not claimed your free Yelp business page, this is as excellent a time as any.
Source: RevLocal
Reviews Posted On Twitter Can Boost Online Sales By 6.46 Percent
Online review data show that reviews shared on Twitter, do more to boost sales than those on any other social network.
Source: Yotpo
15 Percent Of Buyers Do Not Trust Businesses Without Online Reviews
No trust indicates no interactions. 15 percent of prospective customers will not even consider doing business with a business they can't find viewpoints about.
Source: Statuslabs
88% Of Executives Judge Reputation Risk As A Leading Business Problem
Reputation management stats indicate a company's reputation doesn't impact simply the consumers. Prospective employees likewise take a look at rankings and read reviews.
Source: Deloitte
A Single Business Review Can Raise Its Conversions By 10 Percent
Online review statistics reveal user-generated content can do miracles in regards to conversions.
A single review can have a massive impact on your business.
A hundred reviews can increase your conversion rates by as much as 37 percent. 2 hundred can provide an astonishing 44 percent increase.
Source: RevLocal
Customer Reviews On Items Are Relied On Nearly 12 Times More Than The Makers' Descriptions
Word-of-mouth reviews are miles ahead of the makers' description. People trust other individuals opinions before they ever trust what the manufacturer states. The reason, makers' descriptions are essentially ads.
Source: Martech Zone
Almost All Customers, Who Use Online Reviews, Read Them Early In The Buying Process
Let's say you wish to purchase a brand-new vehicle and there are numerous models which fit your requirements. How do you pick the best one for you? Well, you read the reviews.
With the help of other consumers, you quickly choose one that works for you. That's how positive reviews transform consumers into consumers.
Source: Consumer Affairs
49% Of Customers Consider The Quantity Of Online Reviews As A Necessary Factor In Their Purchasing Decision
Consumers value not just the quality or nature of the reviews, but they consider their number and recency also.
The share of consumers, who take notice of the number of reviews is currently at 46%.
Source: Brightlocal