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53% Of Americans Consider Item Reviews And Ratings As The Most Vital Part Of Online Shopping.
Today's consumers are wary and want the best bang for their buck. It's no wonder that they consider reading reviews as a huge part of the purchasing decision.
Source: Statista
89% Of Customers Browse A Businesses Feedback To Reviews
Not only do the majority of individuals read the review replies, 30% of them hold them in high regard. Nearly 96% read the reactions to their own reviews.
Source: Brightlocal
67% Of Customers Suggest Reviews Are A "Very Important" Factor When Choosing A Solution Provider
When customers need to select a service provider, reviews have a massive influence on their decision.
Source: DemandGenReport
If A Company Manages To Fix Issues Rapidly And Effectively, 95% Of Unhappy Customers Will Return To A Business
Consumers do not expect you to be perfect. When things go wrong, they do expect you to fix things. If there is nothing else a business can do to fix a concern, a simple coupon can say "We're sorry" in a more appealing way.
Source: SocialMediaToday
90 Percent Of Customers Need Less Than 10 Reviews To Form A Viewpoint About A Business
You know what individuals say about very first impressions?
Users get their impression of your businesses through reviews. Generally through less than 10 of them.
Consider asking your visitors to write one if you do not have reviews on your website.
Source: Martech Zone
53% Of Consumers Anticipate Businesses To Answer Back Within A Week To Negative Reviews
Online review stats clarify that 63% of customer reviews remain without a response. That's regrettable, due to the fact that those businesses are losing clients that way.
Source: Review Trackers
70 Percent Of Customers Choose To Find Out About A Business Through Articles And Reviews, Instead Of Ads
Ads are all well and good, however it's worth trying a different approach as well. Reviews are without a doubt the best way to find the truth about a product or service.
Source: Statuslabs
83% Of All Younger People Were Asked To Post A Review Recently
Of those asked, 80% of customers did leave a review. Overall, companies have asked 66% of all consumers to give a review on their company.
Source: Brightlocal
Customers Reading Reviews On A Mobile Phone Are 127% Most Likely To Buy Than Desktop Users
Mobile users prefer to get things done much faster. Purchasing choices are made rapidly.
Online reviews are certainly convincing, yet online marketers haven't necessarily come to appreciate the power of them.
Source: Martech Zone
74 Percent Of Regional Companies Have At A Minimum, 1 Google Review
A single review is far from sufficient to enhance your site's SERP ranking.
Looking at online ratings data, we discovered that a company needs to have a minimum of 40 reviews before people "Award" it with a star.
Source: Brightlocal
When Purchasing Home Electronic Devices, 88% Of Americans Claimed That Product Reviews Were The Most Prominent Aspect
Statistics reveal that reviews were more helpful than Television advertisements at 37%, social networks at 23% and display advertisements at 49%.
Source: Statista
72% Of Clients Will Not Take Action Unless They Check Out Some Reviews
Irrespective of how appealing your marketing is, you still require client reviews. There's no skirting around it. Clients are still willing to hear you out, but they trust other individuals more.
Source: My Testimonial Engine
83% Of Clients Don't Rely On Advertising
The standard channels to reach customers aren't as influential as they used to be. A lot of users who no longer trust advertisements select to pay attention to consumers' suggestions online.
Source: Statuslabs
More Than Half Of Customers Aged 25 To 34 Published Reviews
According to Statista, the more youthful generations are unsurprisingly the more vocal ones.
Source: Statista
49% Of Customers Consider The Number Of Online Reviews As A Vital Factor In Their Purchasing Decision
Customers value not just the quality or nature of the reviews, however they consider their quantity and recency as well.
The share of clients, who pay attention to the variety of reviews is currently at 46 percent.
Source: Brightlocal
Just 6 Percent Of Customers Don't Trust Client Reviews At All
According to customer review data, a massive 19% of customers always trust online reviews and never ever a make a purchase without checking out reviews.
Source: Statista
63.6 Percent Of Customers Go To Google To Read Reviews Of A Business
Considering the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and third, leaving Facebook (23%) last.
These online review statistics reveal the general popularity of a site can only presume when it pertains to trust.
Source: Review Trackers