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Favorable Reviews Encourage 68 Percent Of Customers To Use Local Businesses
Given that the large bulk of consumers check out reviews, you would want yours to be appealing to new clients? Keep them short, sweet and positive.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
91% Of Millennials Rely On Online Reviews As Much As Family And Friends
Online review statistics put customers' reviews as the most reliable source of suggestions. Online reviews usually carry the same weight as advice from loved ones.
Source: Brightlocal
77% Of Clients Would Submit A Review If They Were Asked
More than a 35% would submit a review to notify others about their consumer encounter and 24% would certainly direct their review to the business itself.
Over a 26% would want to leave a review to help other people with their decision making process.
Source: Podium
Just 6 Percent Of Consumers Do Not Rely On Customer Reviews At All
According to consumer review data, a massive 19% of consumers constantly trust online reviews and never ever a make a purchase without checking out reviews.
Source: Statista
Facebook Reviews Impact More Than 50 Percent Of Customers' Buying Decisions
Facebook is presently the most popular social network which can likewise influence our purchasing preferences.
According to social media reviews statistics, Facebook affects more than half of users' purchase choices.
If it has positive reviews, Facebook reviews statistics reveal that 4 out of 5 users are more likely to trust a local business.
Source: RevLocal
89% Of Consumers Like To Read Reviews On Their Mobile Phones
Be it through an app or a mobile internet browser, people young and old prefer to read reviews on their phones.
Source: Statista
82% Of Customers Go To Review Websites Due To The Fact That They Want To Buy A Service Or An Item And Want To Get The Facts About The Businesses Products And Services.
Users come because they have currently formed a purchase decision. The majority of them (89%) buy within a week of their visit.
Source: RevLocal
64 Percent Of Americans Agree That User-generated Content (consumer Reviews) Improved Their Shopping Experience In 2017
30 percent of customers who read customer reviews, agree that it increases their buying confidence.
Companies utilize the reviews to enhance their products and services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
71% Of Millennials Search Consumer Reviews Of Professional Services
Majority of all people in need of an expert service turn to online reviews.
According to online reviews data, 59% used online reviews to pick a doctor or a legal representative.
Younger people (age 18-35) are much more inclined to hire a professional based on online reviews. Only 19% of millennials will consider hiring a legal representative without any.
Source: Thomson Reuters
USA Consumers Consider "Product Performance" To Be The Most Useful Info In Product Reviews
When individuals check out reviews, they focus on different elements of the shopping experience. But according to online review statistics, 60% of them are most thinking about the item's performance.
Client satisfaction, product quality and quality over time are the next couple of considerations for more than 50% of American customers.
Source: Statista
If A Company Handles Issues Rapidly And Effectively, 95% Of Unhappy Customers Will Return To A Company
Clients do not anticipate you to be perfect. When things go wrong, they do expect you to resolve things. If there is nothing else a business can do to resolve an issue, a simple coupon can say "We're sorry" in a more appealing way.
Source: SocialMediaToday
The Majority Of Local Businesses Have An Average Of 39 Google Reviews
People like to share their experience after they've visited a supplier. Online review trends reveal people prefer to comment if they had a favorable experience, rather than a mediocre or unfavorable one.
Source: Brightlocal
90 Percent Of Site Visitors Require Less Than 10 Reviews To Form An Opinion About A Business
You understand what people say about first impressions?
Users get their impression of your businesses through reviews. Typically through less than 10 of them.
If you do not have reviews on your website, consider asking your visitors to write one.
Source: Martech Zone