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67% Of Consumers Say Reviews Are A "Very Important" Factor When Choosing A Solution Provider
Reviews have an enormous impact on their decision when clients have to select a service provider.
Source: DemandGenReport
30% Of Consumers Feel Positive About A Company Which Reacts To Online Reviews
Staying connected with your consumers establishes trust. Even something like reacting to their remarks and reviews can make them feel appreciated.
As you may expect, customers who feel this way are ready to spend more cash with a business.
Source: Statuslabs
61 Percent Of Regional Businesses Have An Average Ranking Of 4 To 5 Stars
Typically two-thirds of companies have outstanding and awesome rankings. Just 5% of companies have a ranking below 3 stars.
Source: Brightlocal
Only 44% Of Local Companies Have Actually Accepted Their Google My Business Listing
That's 56% of your competitors that aren't making the most of their listing.
While business listings on the major review platforms are totally free, a remarkably low number of companies in fact utilize them.
Although we now understand why customer reviews are so powerful, many businesses apparently don't.
Source: LsaInsider
89% Of Customers Review A Companies Feedback To Reviews
Not only do many clients check out the review replies, 30% of them highly value them. Almost 96% read the feedback to their own reviews.
Source: Brightlocal
Positive Reviews Encourage 68% Of Consumers To Choose A Local Business
Because the large majority of consumers check out reviews, you would want yours to be inviting to new clients, right? Keep them short, sweet and positive.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
If They Were Asked, 77% Of Consumers Would Probably Leave A Review
More than a 35% would leave a review to notify others about their customer encounter and 24% would definitely direct their review to the business itself.
Over a 26% would want to submit a review to help other people with their choice making process.
Source: Podium
Customers Could Invest 31 Percent More With A Business That Has Terrific Reviews
Take note of this fact. The better other users explain your product and services, the more money you can charge and consumer review statistics reveal to us exactly just how much more.
Source: Martech Zone
Reviews Are The Third Most Prominent Ranking Element For Google's Local 3 Pack
Review signals (quantity, diversity, and so on) account for 15.44% of Google's algorithm for local ranking.
Only Google My Business signals, like distance and keywords account for 25.12%, and link signals at 16.53%, are more crucial than reviews as far as ranking elements go for the local 3 pack.
Source: Moz
Reviews Are The Most Vital Part Of The Purchase Choice For Over 90% Of USA Consumers
24% of US shoppers consider reviews as 'exceptionally influential'.
To show the value of online reviews and rankings, did you understand that 81% of customers will pay more for an item with reviews and those exact same customers are also going to accept slower shipping times for such products.
Source: Turntonetworks
95% Of Dissatisfied Customers Will Return To A Business If A Business Manages To Solve Issues Rapidly And Efficiently
Clients don't anticipate you to be perfect. They do anticipate you to fix things when they go wrong. If there is nothing else a business can do to resolve an issue, a simple coupon can say "We are sorry" in a more attractive way.
Source: SocialMediaToday
Software Application Reviews Impact Over 98 Percent Of All Buyers
18 percent of software purchasers consider reviews to be a necessary factor in the purchase process. Software reviews have no impact whatsoever on only 2% of consumers. Two-thirds of them read more than six reviews to make up their mind and 14 percent of them read more than 20 reviews.
Source: Capterra
Online Reviews Impact 67.7% Of Consumer Purchasing Decisions
More than two thirds of customers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.
Source: Moz