89% Of Clients Read A Companies Replies To Reviews

Not only do most individuals read the review replies, 30% of them highly value them. Practically 96% read the feedback to their own reviews.

Source: Brightlocal

88% Of Executives Regard Reputation Risk As A Leading Business Problem

Reputation management statistics indicate a company's reputation does not affect just the clients. Potential employees likewise look at scores and read reviews.

Source: Deloitte

American Shoppers Consider "Product Performance" To Be The Most Useful Info In Product Reviews

When individuals check out reviews, they concentrate on various elements of the shopping experience. However according to online review statistics, 60% of them are most thinking about the product's performance.

Customer satisfaction, product quality and quality in time are the next few considerations for more than 50% of US consumers.

Source: Statista

52% Of Consumers Trust A Product More If It Has Negative Reviews Also

We already touched upon the negative and positive reviews and their effect on customers. Nevertheless, all products have their faults, if all of a products reviews are positive, it raises red flags that perhaps the reviews are phony. Customers expect to see some negative reviews.

Source: Capterra

Consumer Reviews On Items Are Relied On Nearly 12 Times More Than The Manufacturers' Descriptions

Word-of-mouth reviews are miles ahead of the makers' description. People trust other individuals opinions before they ever trust what the manufacturer says. The reason, makers' descriptions are basically ads.

Source: Martech Zone

82% Of Consumers Check Out Review Websites Since They Wish To Acquire A Service Or A Product And Want To Get The Facts About Business Services And Products.

Review websites are locations that customers go to get the facts about a service, item or business. Users come because they have currently formed a buying decision. The majority of them (89%) purchase within a week of their visit. And 29% do so within 24 hours.

Source: RevLocal

Most Best-selling Products Have A Typical Ranking Of 4.2 To 4.7

You can't make everyone happy, which is why perfect 5 star rankings are suspicious. Someone always has a bit of a gripe. That's why it is unnatural to get perfect 5 star scores. In some cases a lower rating in fact helps your overall score.

According to client rating statistics, conversion rates begin to reduce as scores rise above 4.7.

Source: Spiegel Research Center

73% Of Consumers Believe Written Reviews Are More Important Than Star And Number Ratings

Online review stats make it clear people aren't pleased with ratings alone.

Customer reviews make the statistics appear more authentic which is what the potential clients are trying to find. Nearly a third of customers say written reviews are the only function that makes them believe the sites' reviews are beneficial and appropriate.

Source: Fan and Fuel

Almost All Customers, Who Use Online Reviews, Read Them Very Early In The Buying Process

Let's say you want to buy a brand-new automobile and there are several models which fit your requirements. How do you choose the very best one for you? Well, you read reviews.

With the help of other people, you manage to choose a model that works for you. That's how positive reviews transform customers into consumers.

Source: Consumer Affairs

83 Percent Of Customers Do Not Trust Advertising

The standard channels to reach clients aren't as influential as they used to be. Most users who no longer trust advertisements pick to take notice of consumers' suggestions online.

Source: Statuslabs

91% Of Companies Think The Business's Star Rating Can Determine Whether They Win Or Lose A Possible Team Member

The 86% of companies question the integrity of online reviews. However, they realize the huge effect user scores have on their business. Unfavorable client or staff member reviews can affect 90% of job seekers.

Source: Career Arc

53% Of Customers Expect Companies To Answer Back Within A Week To Negative Reviews

Online review stats reveal that 63% of customer reviews go on without a reaction. That's too bad, due to the fact that those businesses are losing clients that way.

Source: Review Trackers