88% Of Executives Consider Reputation Risk As A Leading Business Issue

Reputation management stats show a business's reputation doesn't impact simply the consumers. Prospective team members likewise look at scores and read reviews.

Source: Deloitte

More Than Four Negative Reviews About A Company Or Service Might Decrease Sales By 70%

One negative review suffices for 35% of a website's visitors to choose not to buy. 3 negative reviews can cost a business 59% fewer sales.

Obviously, they can be compensated by the sheer number of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

74 Percent Of Local Businesses Have At A Minimum, 1 Google Review

One review is far from sufficient to improve your site's SERP ranking.

Looking at online scores data, we discovered that a company needs to have approximately 40 reviews before consumers "Award" it with a star.

Source: Brightlocal

54% Of Americans Pay The Most Attention To The Average Star Score Of A Local Organization

The star rating is the first thing consumers see. Still, users pay attention to other aspects also, like the amount, recency, length, and belief of reviews. Each of these alone influences more than a 3rd of US customers.

Source: Statista

If It Has Less Than A 4 Star Rating, More Than Half Of Customers Won't Utilize An Organisation

This stat is one of numerous that show the value of online rankings. Now that news of client satisfaction travels this quick, keeping your consumers pleased is more important than ever.

57% of consumers have actually looked for companies with more than 4 stars in 2018, which is up from 48 percent in 2017.

Additionally, 11% looked only for services with a perfect five star rating.

Source: Brightlocal

15 Percent Of People Don't Trust Businesses Without Having Online Reviews

No trust means no interactions. 15 percent of prospective customers won't even think about working with a company they can't find opinions about.

Source: Statuslabs

60% Of Customers Seek Advice From Blog And Social Network Reviews On Their Mobile Phones Prior To Shopping

In-store shopping is affected considerably by blogs and reviews on social networks. With males being twice as likely to be affected than women.

Reviews and ranking data reveal people value the viewpoint of peers more than any other content.

Source: Collective Bias

98% Of Yelp's Browsers Purchased From A Business They Discovered On The Site

Typically, 142 million customers visit Yelp each month. This is as good a time as any if you haven't claimed your totally free Yelp business page.

Source: RevLocal

The Typical Review Word Count Has Gotten 65% Much Shorter Since 2010

At the present time reviews are much shorter, easier, and more straight to the point. The word count of a review in 2019 is comparable to that of tweet from twitter.

Source: Review Trackers

Customers Might Invest 31% More With A Business That Has Great Reviews

Take note of this fact. The better other users describe your product or service, the more money you can charge and customer review stats reveal to us exactly just how much more.

Source: Martech Zone

91% Of Businesses Think The Business's Star Rating Can Determine Whether They Win Or Lose A Possible Team Member

The 86% of companies question the integrity of online reviews. Nevertheless, they understand the massive impact user ratings have on their business. Unfavorable consumer or staff member reviews can influence 90% of job seekers.

Source: Career Arc

Almost All Customers, Who Use Online Reviews, Read Them Early On In The Buying Process

Let's say you want to buy a new automobile and there are several models which fit your requirements. How do you pick the very best one for you? Well, you read the reviews.

With the help of other consumers, you quickly pick one that works for you. That's how positive reviews transform customers into consumers.

Source: Consumer Affairs

If A Company Makes An Effort To Solve Problems Rapidly And Efficiently, 95% Of Dissatisfied Customers Will Go Back To A Company

Customers do not anticipate you to be perfect. When things go wrong, they do anticipate you to deal with things. If there's nothing else a company can do to deal with a concern, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday