89% Of Clients Read A Companies Replies To Reviews

Not only do many clients read the review replies, 30% of them highly value them. Nearly 96% read the responses to their own reviews.

Source: Brightlocal

63.6% Of Customers Go To Google To Look For Reviews Of A Business

Considering the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and 3rd, leaving Facebook (23%) behind.

When it comes to trust, these online review statistics reveal the basic appeal of a site can just go so far.

Source: Review Trackers

Almost All Consumers, Who Utilize Online Reviews, Read Them Early On In The Buying Process

Let's say you want to buy a brand-new vehicle and there are a number of models which fit your requirements. How do you pick the very best one for you? Well, you read online reviews.

With the help of other customers, you quickly choose a model that works for you. That's how favorable reviews transform customers into customers.

Source: Consumer Affairs

60 Percent Of Customers Check Out Blog And Social Media Network Reviews On Their Mobile Phones Prior To Shopping

In-store shopping is influenced substantially by blogs and reviews on social networks. With men being two times as likely to be affected than ladies.

Reviews and score stats show individuals value the opinion of peers more than any other content.

Source: Collective Bias

64 Percent Of Americans Agree That User-generated Content (client Reviews) Improved Their Shopping Experience In 2017

30% of consumers who check out customer reviews, agree that it increases their buying confidence.

Businesses utilize the reviews to enhance their products and services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

Unfavorable Reviews Can Boost Conversion By Up To 85%

It sounds crazy, however negative reviews can be a positive factor for users to spend more time on your website. According to online review statistics, people spend more than 5 times as long on a site when they read negative reviews.

When there are a mix of positives and negatives, more than two thirds of users trust reviews more. If there aren't any unfavorable ones, a frustrating 95% suspect censorship or faked reviews.

Source: Reevoo

30% Of Customers Feel Positive About A Company Which Responds To Online Reviews

Communicating with your customers establishes trust. Even something easy like responding to their remarks and reviews can make them feel appreciated.

As you might anticipate, clients who feel this way are happy to invest more cash with a business.

Source: Statuslabs

83% Of All Younger Clients Were Asked To Leave A Review Recently

Of those asked, 80% of customers did post a review. In general, businesses have asked 66% of all consumers to give a review on their business.

Source: Brightlocal

72 Percent Of Customers Won't Take Action Unless They Read Some Reviews

Irrespective of how enticing your marketing is, you still need customer reviews. There is no skirting around it. Consumers are still happy to hear you out, however they trust other individuals more.

Source: My Testimonial Engine

15% Of People Do Not Trust Businesses Without Online Reviews

No trust suggests no interactions. 15 percent of possible clients won't even consider working with a business they can't discover opinions about.

Source: Statuslabs

Just 44% Of Local Companies Have Actually Accepted Their Google My Business Listing

That's 56 percent of your competitors that aren't making the most of their listing.

While business listings on the major review platforms are totally free, a surprisingly low number of businesses in fact use them.

Although we now know why customer reviews are so effective, most businesses obviously don't.

Source: LsaInsider

53% Of Consumers Expect Businesses To Respond Within A Week To Negative Reviews

Online review statistics show that 63% of customer reviews go on without a reaction. That's too bad, because those companies are losing consumers that way.

Source: Review Trackers

77% Of Consumers Would Definitely Leave A Review If They Were Asked

More than a 35% would leave a review to inform others about their client encounter and 24% would likely direct their review to the company itself.

Over a 26% would be willing to submit a review to assist other individuals with their decision making process.

Source: Podium

Online Reviews Affect 67.7% Of Customer Purchasing Decisions

More than two-thirds of customers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.

Source: Moz

73% Of Consumers Believe Customer Reviews Are More Crucial Than Star And Number Scores

Online review data make it clear individuals aren't pleased with scores alone.

Client reviews make the stats appear more authentic which is what the would-be customers are looking for. Practically a third of consumers say written reviews are the only feature that makes them think the websites' reviews are useful and pertinent.

Source: Fan and Fuel