53% Of Consumers Expect Businesses To Respond Within A Week To Unfavorable Reviews

Online review statistics reveal that 63% of customer reviews stay without a response. That's too bad, because those businesses are losing customers that way.

Source: Review Trackers

If It Has Less Than A 4 Star Ranking, More Than Half Of Customers Will Not Use A Company

This stat is one of many that illustrate the value of online ratings. Now that news of client satisfaction travels this fast, keeping your consumers delighted is more important than ever.

57 percent of customers have actually looked for business with more than 4 stars in 2018, which is up from 48% in 2017.

11% looked only for companies with a perfect five star rating.

Source: Brightlocal

The Majority Of Clients Aged 25-34 Posted Reviews

According to Statista, the more youthful generations are surprisingly the more opinionated ones.

Source: Statista

70 Percent Of Consumers Choose To Find Out About A Business Through Articles And Reviews, Instead Of Advertisements

Advertisements are all well and good, however it's worth trying a different approach as well. Reviews are by far the very best way to find the truth about a service or product.

Source: Statuslabs

83% Of All Younger People Were Asked To Submit A Review Recently

Of those invited, 80% of customers did give a review. Overall, businesses have asked 66% of all customers to submit a review on their company.

Source: Brightlocal

The Typical Review Word Count Has Actually Become 65% Much Shorter Since 2010

At the present time reviews are much shorter, simpler, and more straight to the point. The length of a review in 2019 is proportionate to that of a tweet.

Source: Review Trackers

The Majority Of Best Selling Items Have An Average Score Of 4.2 To 4.7

You can't make everyone happy, which is why perfect 5 star rankings are suspicious. That's why it is unnatural to get perfect 5 star rankings.

According to consumer rating stats, conversion rates start to reduce as scores rise above 4.7.

Source: Spiegel Research Center

If They Were Asked, 77% Of Clients Would Undoubtedly Leave A Review

More than a 35% would submit a review to notify others about their client experience and 24% would likely direct their review to the business itself.

Over a 26% would be willing to leave a review to assist other people with their decision making process.

Source: Podium

91% Of Businesses Think The Company's Star Rating Can Determine Whether They Win Or Lose A Potential Team Member

The 86% of businesses doubt the integrity of online reviews. Nonetheless, they understand the massive impact user scores have on their business. Undesirable consumer or employee reviews can affect 90% of job seekers.

Source: Career Arc

Online Reviews Affect 67.7% Of Customer Buying Decisions

More than two thirds of consumers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.

Source: Moz

86% Of Consumers Would Consider Composing A Review For A Business

Your clients are your most valuable resource, and it's not only because of the cash they invest at your business. If you give them a great experience, they will want to share it.

Source: Brightlocal

88% Of Americans Stated That Product Reviews Were The Most Influential Factor When Purchasing Home Electronic Devices

Stats reveal that reviews were more successful than TV advertisements at 37%, social media at 23% and display advertisements at 49%.

Source: Statista

More Than 4 Negative Reviews About A Company Or Product Might Decrease Sales By 70 Percent

One negative review is enough for 35 percent of a site's visitors to choose not to purchase. Three negative reviews can cost a business 59 percent fewer sales.

Of course, they can be compensated by the large number of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

Consumer Reviews On Products Are Trusted Practically 12 Times More Than The Manufacturers' Descriptions

Word-of-mouth reviews are miles ahead of the producers' description. People trust other peoples viewpoints before they ever trust what the producer says. The reason, makers' descriptions are basically ads.

Source: Martech Zone

88% Of Executives Consider Reputation Risk As A Top Business Concern

Reputation management statistics indicate a company's reputation does not impact simply the consumers. Prospective employees also look at rankings and read reviews.

Source: Deloitte