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A One Star Increase In Score Can Lead To A 5% To 9% Increase In Business Revenue
Businesses that treat consumers well typically succeed, review sites help ensure of that.
Source: Statuslabs
If A Company Makes An Effort To Resolve Problems Quickly And Effectively, 95% Of Disappointed Consumers Will Go Back To A Business
Customers do not expect you to be perfect. They do anticipate you to fix things when they go wrong. If there's nothing else a company can do to solve an issue, a simple coupon can say "We are sorry" in a more attractive way.
Source: SocialMediaToday
Online Product Reviews About A Product Can Amplify Its Conversion Rate By More Than 270 Percent
User review statistics reveal the purchase possibility for a product with five reviews is 270 percent higher than the exact same item without reviews.
Source: Spiegel Research Center
89% Of Clients Review A Companies Responses To Reviews
Not only do most consumers read the review replies, 30% of them value them highly. Almost 96% read the feedback to their own reviews.
Source: Brightlocal
70 Percent Of Consumers Need To Read At Least Four Reviews Before They Can Trust A Business
Four reviews may be too few. Many people read a lot more reviews to get a better idea of how business is really doing. Don't depend upon that figure alone.
Source: Brightlocal
67% Of Consumers Suggest Reviews Are A "Extremely Important" Factor When Selecting A Solution Provider
Reviews have a huge impact on their decision when consumers have to pick a service provider.
Source: DemandGenReport
Consumers Could Invest 31 Percent More With A Business That Has Terrific Reviews
Take notice of this fact. The better other users describe your services or product, the more money you can charge and customer review statistics reveal to us exactly how much more.
Source: Martech Zone
30% Of Clients Feel Positive About A Company Which Answers Online Reviews
Communicating with your customers establishes trust. Even something as simple as reacting to their reviews and comments can make them feel appreciated.
As you may anticipate, customers who feel this way are happy to invest more cash with a business.
Source: Statuslabs
95 Percent Of Travelers Read Online Reviews Prior To Booking Travel Related Services
Leisure and business tourists alike check out reviews to form an opinion. Business travelers read an average of 5 reviews vs. 6-7 for leisure tourists.
Source: Trust You
Google Accounts For 57.5% Of All Reviews All Over The World
Google is in the lead here, followed by Facebook as a far-off second.
These the online reviews distribution rankings:
Google with 57.5%, Facebook at 19%, TripAdvisor with 8.4%, Yelp with 6.6% and Others with 8.6%.
Source: Review Trackers
89% Of Clients Choose To Read Reviews Using Their Mobile Phones
Be it through an app or a mobile browser, folks prefer to read reviews on their smart phones.
Source: Statista
Half Of All Of The Millennial's "Constantly" Read Online Reviews For Companies
Younger individuals know the value of being informed. User-generated content has an indisputable impact on customers.
They will understand what they've been missing out on if businesses stop to consider the power of customer reviews over millennials. Older individuals are different though, only 6% of people aged 55 or older check out reviews.
Source: Brightlocal
Negative Reviews Can Boost Conversion By Up To 85%
It sounds insane, however negative reviews can be a positive driver for users to spend more time on your site. According to online review data, individuals spend more than five times as long on a website when they read negative reviews.
More than two thirds of users trust reviews more when there are a mix of negatives and positives. A frustrating 95% suspect censorship or faked reviews if there aren't any negative ones.
Source: Reevoo