Fifty Percent Of All Millennial's "Always" Read Online Reviews For Companies

Younger people know the value of being informed. User-generated material has an indisputable impact on consumers.

If businesses stop to consider the power of customer reviews over millennials, they will realize what they've been missing out on. Older individuals are various though, just 6% of individuals aged 55 or older check out reviews.

Source: Brightlocal

The Majority Of Local Businesses Have An Average Of 39 Google Reviews

People like to share their experience after they have visited a supplier. Online review trends show individuals prefer to comment if they had a positive experience, rather than a unfavorable or average one.

Source: Brightlocal

91% Of Businesses Think The Business's Star Rating Can Determine Whether They Win Or Lose A Possible Employee

The 86% of businesses question the integrity of online reviews. Nevertheless, they realize the enormous effect user ratings have on their business. Unfavorable client or staff member reviews can affect 90% of job seekers.

Source: Career Arc

77% Of Individuals Don't Trust Reviews That Are Older Than Three Months

Clients don't care how good your product or service was in the past. Part of why online reviews matter is because they are relevant and fresh.

Consumers know businesses lose their touch all the time, which is why most of them regard older reviews unimportant.

It is for this reason that businesses should to be continuously requesting reviews.

Source: Statuslabs

Negative Reviews Can Improve Conversion By As Much As 85%

It sounds crazy, however negative reviews can be a positive driver for users to spend more time on your website. According to online review stats, individuals spend more than 5 times as long on a website when they check out negative reviews.

More than two thirds of users trust reviews more when there are a mix of positives and negatives. A frustrating 95 percent suspect censorship or faked reviews if there aren't any negative ones.

Source: Reevoo

86% Of Consumers Would Think About Writing A Review For A Business

Your customers are your most important resource, and it's not just because of the money they spend at your business. If you provide a good experience, they will want to share it.

Source: Brightlocal

If It Has Unfavorable Reviews As Well, 52% Of Customers Trust An Item More

We already discussed the positive and negative reviews and their result on customers. Nevertheless, all products have their faults, it raises red flags that possibly the reviews are phony if all of a products reviews are positive. People expect to see some unfavorable reviews.

Source: Capterra

71% Of Millennials Search Consumer Reviews Of Professional Services

Over half of all people in need of a professional service rely on online reviews.

According to online reviews statistics, 59% used online reviews to pick a physician or a lawyer.

Younger people (age 18-35) are much more inclined to work with an expert based upon online reviews. Only 19% of millennials will consider employing a legal representative without any.

Source: Thomson Reuters

53% Of Customers Expect Companies To Respond Within A Week To Unfavorable Reviews

Online review stats prove that 63% of consumer reviews remain without a response. That's regrettable, since those businesses are losing consumers that way.

Source: Review Trackers

If It Has Less Than A 4 Star Rating, More Than Half Of Consumers Won't Use A Service

This stat is one of numerous that illustrate the importance of online ratings. Now that news of customer fulfillment travels this quick, keeping your customers delighted is more vital than ever.

57% of consumers have searched for companies with more than four stars in 2018, which is up from 48% in 2017.

11% looked only for businesses with a best five star score.

Source: Brightlocal

Because They Desire To Purchase A Service Or A Product And Want To Get The Truth About The Businesses Products And Services, 82 Percent Of Customers Check Out Review Websites.

Review sites are places that customers go to get the truth about a business, services or product . Due to the fact that they have actually currently formed a buying decision, users come. The majority of them (89%) buy within a week of their visit. And 29 percent do so within 24 hours.

Source: RevLocal

Clients Could Spend 31 Percent More With A Business That Has Great Reviews

Take note of this statistic. The more detailed other users explain your product and services, the more money you can charge and customer review statistics reveal to us precisely just how much more.

Source: Martech Zone