If A Company Manages To Fix Problems Quickly And Efficiently, 95% Of Unhappy Consumers Will Return To A Company

Consumers don't expect you to be perfect. They do anticipate you to deal with things when they go wrong. If there is absolutely nothing else a company can do to resolve a concern, a simple coupon can say "We're sorry" in a more enticing way.

Source: SocialMediaToday

95 Percent Of Travelers Read Online Reviews Prior To Booking Travel Related Services

Leisure and business tourists alike check out reviews to form a viewpoint. Business travelers check out an average of 5 reviews vs. 6-7 for leisure travelers.

Source: Trust You

86% Of Consumers Would Think About Composing A Review For A Business

Your consumers are your most important resource, and it's not just because of the cash they invest at your business. If you give them an excellent experience, they will be willing to share it.

Source: Brightlocal

53 Percent Of Americans Consider Product Reviews And Rankings As The Most Important Part Of The Online Shopping Experience In 2018.

Today's buyers are smart and desire the very best bang for their buck. It's no wonder that they consider checking out reviews as a big part of the buying decision.

Source: Statista

98 Percent Of Yelp's Website Visitors Purchased From A Business They Discovered On The Website

Usually, 142 million consumers check out Yelp on a monthly basis. This is as great a time as any if you haven't claimed your complimentary Yelp business page.

Source: RevLocal

73% Of Customers Believe Customer Reviews Are More Crucial Than Star And Number Ratings

Online review stats make it clear individuals aren't pleased with scores alone.

Customer reviews make the statistics appear more authentic which is what the potential clients are looking for. Practically a third of customers say composed reviews are the only feature that makes them think the websites' reviews are relevant and beneficial.

Source: Fan and Fuel

30% Of Consumers Feel Favorable To A Company Which Reacts To Online Reviews

Staying connected with your consumers develops trust. Even something like responding to their remarks and reviews can make them feel appreciated.

As you may expect, clients who feel this way are more willing to spend more cash with a business.

Source: Statuslabs

More Than Four Negative Reviews About A Company Or Product May Decrease Sales By 70%

One negative review is enough for 35 percent of a website's visitors to decide not to buy. Three negative reviews can cost a business 59 percent less sales.

Naturally, they can be compensated by the sheer number of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

67% Of Customers Claim Reviews Are A "Very Important" Factor When Choosing A Service Provider

When customers have to choose a service provider, reviews have a huge influence on their decision.

Source: DemandGenReport

Reviews Posted On Twitter Can Help Improve Online Sales By 6.46 Percent

Online review data show that reviews shared on Twitter, do more to boost sales than those on any other social network.

Source: Yotpo

70% Of Consumers Need To Check Out A Minimum Of Four Reviews Before They Can Trust A Business

Four reviews may be too few. Most people read many more reviews to get a clear view of how business is really doing. Don't depend upon that statistic alone.

Source: Brightlocal

If They Were Asked, 77% Of Clients Would Undoubtedly Leave A Review

More than a 35% would leave a review to inform others about their consumer encounter and 24% would rather direct their review to the business itself.

Over a 26% would be willing to submit a review to assist other people with their decision making process.

Source: Podium