If A Company Handles Issues Rapidly And Efficiently, 95% Of Dissatisfied Consumers Will Go Back To A Business

Clients don't expect you to be perfect. When things go wrong, they do anticipate you to take care of things. If there is absolutely nothing else a business can do to fix an issue, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

61% Of Regional Businesses Have An Average Score Of 4 To 5 Stars

Overall 2 out of 3 businesses have excellent and good ratings. Just 5% of companies have a rating listed below three stars.

Source: Brightlocal

Half Of All Millennial's "Always" Read Online Reviews For Companies

More youthful people understand the value of being informed. User-generated content has an unassailable impact on customers.

If businesses stop to consider the power of consumer reviews over millennials, they will realize what they've been missing out on. Older people are various though, just 6% of individuals aged 55 or older read reviews.

Source: Brightlocal

Online Product Reviews About An Item Can Amplify Its Conversion Rate By More Than 270%

User review stats reveal the purchase likelihood for an item with five reviews is 270 percent higher than the exact same item without reviews.

Source: Spiegel Research Center

72 Percent Of Customers Won't Take Action Unless They Check Out Some Reviews

Irrespective of how appealing your marketing is, you still need customer reviews. There's no other way around it. Customers are still going to hear you out, however they trust other individuals more.

Source: My Testimonial Engine

A One Star Boost In Ranking Can Lead To A 5% To 9% Increase In Business Profits

Businesses that treat clients fairly normally succeed, review sites help ensure of that.

Source: Statuslabs

Google Accounts For 57.5% Of All Reviews World Wide

Google is in the lead here, followed by Facebook as a distant second.

Here's the online reviews distribution rankings:

Google at 57.5%, Facebook with 19%, TripAdvisor at 8.4%, Yelp at 6.6% and Others at 8.6%.

Source: Review Trackers

Almost All Customers, Who Utilize Online Reviews, Read Them Very Early In The Buying Process

Let's say you wish to purchase a brand-new car and there are a number of models which fit your criteria. How do you pick the best one for you? Well, you read reviews.

With the help of other customers, you quickly pick one that works for you. That's how favorable reviews convert customers into clients.

Source: Consumer Affairs

71% Of Millennials Browse Consumer Reviews Of Professional Services

More than half of all individuals in need of a professional service rely on online reviews.

According to online reviews statistics, 59% used online reviews to select an attorney or a medical professional.

Young people (age 18-35) are much more inclined to work with an expert based on online reviews. Just 19% of millennials will think about employing a lawyer without any.

Source: Thomson Reuters

77% Of Users Don't Trust Reviews That Are Older Than 3 Months

Consumers don't care how good your service or product was in the past. Since they are relevant and fresh, is part of why online reviews matter.

Customers understand businesses lose their touch all the time, which is why the majority of them consider older reviews irrelevant.

It is for this reason that businesses ought to be constantly requesting reviews.

Source: Statuslabs

Many Local Businesses Have Approximately 39 Google Reviews

People like to share their experience after they have gone to a supplier. Online review trends reveal individuals choose to comment if they had a favorable experience, instead of a unfavorable or average one.

Source: Brightlocal

91% Of Companies Believe The Business's Star Rating Can Determine Whether They Win Or Lose A Possible Employee

The 86% of companies question the integrity of online reviews. However, they understand the massive impact user ratings have on their business. Undesirable consumer or staff member reviews can influence 90% of job seekers.

Source: Career Arc

83% Of All Young Buyers Were Asked To Leave A Review Recently

Of those invited, 80% of consumers did post a review. Overall, companies have actually asked 66% of all consumers to submit a review on their business.

Source: Brightlocal

Negative Reviews Can Improve Conversion By As Much As 85 Percent

It sounds crazy, however negative reviews can be a positive factor for users to devote more time on your website. According to online review stats, individuals spend more than 5 times as long on a website when they read negative reviews.

More than two thirds of users trust reviews more when there are a mix of negatives and positives. An overwhelming 95% suspect censorship or faked reviews if there aren't any negative ones.

Source: Reevoo

98% Of Yelp's Website Visitors Purchased From A Business They Found On The Site

Normally, 142 million consumers visit Yelp monthly. If you have not declared your free Yelp business page, this is as good a time as any.

Source: RevLocal