95% Of Unsatisfied Clients Will Go Back To A Business If A Business Takes Care Of Problems Quickly And Efficiently

Customers do not expect you to be perfect. When things go wrong, they do anticipate you to deal with things. If there is nothing else a business can do to solve a concern, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

30% Of Clients Feel Favorable To A Business Which Responds To Online Reviews

Corresponding with your clients develops trust. Even something as basic as responding to their comments and reviews can make them feel valued.

As you might anticipate, customers who feel this way are going to spend more cash with a company.

Source: Statuslabs

If They Were Asked, 77% Of Consumers Would Most Likely Give A Review

More than a 35% would post a review to inform others about their client encounter and 24% would likely direct their review to the company itself.

Over a 26% would be willing to give a review to assist other people with their decision making process.

Source: Podium

Only 44 Percent Of Local Businesses Have Accepted Their Google My Business Listing

That's 56 percent of your competitors that aren't taking advantage of their listing.

While business listings on the significant review platforms are totally free, a surprisingly low number of businesses really use them.

Although we now understand why consumer reviews are so powerful, most businesses apparently don't.

Source: LsaInsider

67% Of Customers Admit Reviews Are A "Extremely Important" Factor When Picking A Solution Provider

Reviews have a massive effect on their decision when clients have to choose a service provider.

Source: DemandGenReport

77% Of Individuals Do Not Trust Reviews That Are Older Than 3 Months

Consumers don't care how good your service or product was in the past. Due to the fact that they are fresh and relevant, is part of why online reviews matter.

Customers understand businesses lose their touch all the time, which is why most of them consider older reviews irrelevant.

It is for this reason that companies ought to be constantly asking for reviews.

Source: Statuslabs

Positive Reviews Encourage 68 Percent Of Consumers To Choose A Local Business

Given that the vast bulk of customers check out reviews, you'd want yours to be appealing to brand-new clients, right? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

A One Star Increase In Rating Can Lead To A 5% To 9% Increase In Business Revenue

Businesses that treat clients well usually flourish, review websites help make sure of that.

Source: Statuslabs

Google Accounts For 57.5 Percent Of All Reviews Across The World

Google is in the lead here, followed by Facebook as a distant second.

These the online reviews circulation rankings:

Google with 57.5%, Facebook at 19%, TripAdvisor with 8.4%, Yelp at 6.6% and Others at 8.6%.

Source: Review Trackers

83% Of All Young Buyers Were Asked To Give A Review Recently

Of those asked, 80% of customers did leave a review. Overall, companies have asked 66% of all clients to leave a review on their business.

Source: Brightlocal

Reviews Are The Third Most Prominent Ranking Element For Google's Local 3 Pack

Review signals (amount, variety, etc.) represent 15.44% of Google's algorithm for local ranking.

Google My Business signals, like proximity and keywords account for 25.12%, and link signals at 16.53%, are more crucial than reviews as far as ranking factors go for the local 3 pack.

Source: Moz

60% Of Customers Consult Blog And Social Media Reviews On Their Cell Phones Before Shopping

In-store purchasing is influenced significantly by blogs and reviews on social networks. With males being twice as likely to be influenced than ladies.

Reviews and ranking stats show individuals value the viewpoint of peers more than any other material.

Source: Collective Bias

When Buying Home Electronic Devices, 88% Of Americans Reported That Product Reviews Were The Most Prominent Factor

Statistics reveal that reviews were more helpful than Television advertisements at 37%, social media at 23% and display ads at 49%.

Source: Statista

52% Of Customers Trust A Product More If It Has Negative Reviews As Well

We already touched upon the negative and positive reviews and their effect on customers. Nevertheless, all products have their faults, if all of a products reviews are positive, it raises warnings that maybe the reviews are phony. Consumers anticipate to see some negative reviews.

Source: Capterra