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Just 6% Of Consumers Do Not Trust Customer Reviews At All
According to customer review stats, a tremendous 19 percent of customers constantly rely on online reviews and never ever a purchase without checking out reviews initially.
Source: Statista
49% Of Consumers Consider The Number Of Online Reviews As A Necessary Consideration Of Their Buying Decision
Consumers value not only the quality or nature of the reviews, but they consider their quantity and recency too.
The share of consumers, who pay attention to the variety of reviews is currently at 46%.
Source: Brightlocal
Reviews Published On Twitter Can Boost Revenues By 6.46 Percent
Online review stats show that reviews shared on Twitter, do more to increase sales than those on any other social media platform.
Source: Yotpo
More Than 4 Negative Reviews About A Business Or Product May Reduce Sales By 70 Percent
One negative review suffices for 35% of a website's visitors to choose not to buy. Three negative reviews can cost a business 59 percent fewer sales.
Obviously, they can be compensated by the sheer variety of positive reviews you receive.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
53% Of Consumers Expect Companies To Reply Within A Week To Unfavorable Reviews
Online review statistics prove that 63% of client reviews remain without a reply. That's too bad, due to the fact that those businesses are losing consumers that way.
Source: Review Trackers
If It Has Less Than A 4 Star Rating, More Than Half Of Customers Will Not Utilize A Company
This stat is among numerous that illustrate the value of online rankings. Now that news of customer complete satisfaction travels this fast, keeping your customers pleased is more important than ever.
57 percent of consumers have actually searched for companies with more than 4 stars in 2018, which is up from 48 percent in 2017.
11% looked only for services with a perfect five star rating.
Source: Brightlocal
95% Of Travelers Check Out Online Reviews Prior To Scheduling Travel Related Services
Leisure and business travelers alike read reviews to form an opinion. Business tourists check out an average of 5 reviews vs. 6-7 for leisure travelers.
Source: Trust You
67% Of Consumers Suggest Reviews Are A "Extremely Important" Factor When Picking A Service Provider
Reviews have an enormous impact on their decision when clients have to choose a service provider.
Source: DemandGenReport
Because They Want To Purchase An Item Or A Service And Desire To Get The Truth About The Businesses Products And Services, 82 Percent Of Customers Go To Review Websites.
Users come since they have actually currently formed a purchase decision. The majority of them (89 percent) purchase within a week of their visit.
Source: RevLocal
If A Company Handles Issues Rapidly And Effectively, 95% Of Unsatisfied Customers Will Go Back To A Business
Customers don't expect you to be perfect. When things go wrong, they do expect you to fix things. If there's nothing else a business can do to fix a problem, a simple coupon can say "We are sorry" in a more enticing way.
Source: SocialMediaToday
Users Checking Out Reviews On A Mobile Device Are 127% More Likely To Buy Than Desktop Users
Mobile users prefer to get things done quicker. Therefore, buying decisions are made quickly.
Online reviews are obviously persuasive, yet marketers haven't necessarily come to value the power of them.
Source: Martech Zone