71% Of Millennials Search Consumer Reviews Of Expert Services

Over half of all individuals in need of a professional service rely on online reviews.

According to online reviews stats, 59% utilized online reviews to choose a physician or an attorney.

Young people (age 18-35) are a lot more likely to employ a professional based on online reviews. Just 19% of millennials will think about employing an attorney without any.

Source: Thomson Reuters

89% Of Consumers Choose To Read Reviews Using Their Mobile Devices

Be it by means of an app or a mobile browser, customers prefer to read reviews on their phones.

Source: Statista

98% Of Yelp's Website Visitors Purchased From A Business They Found On The Site

Usually, 142 million consumers go to Yelp each month. If you have not claimed your complimentary Yelp business page, this is as good a time as any.

Source: RevLocal

More Than Four Negative Reviews About A Company Or Product May Reduce Sales By 70%

One negative review suffices for 35% of a website's visitors to choose not to buy. 3 negative reviews can cost a business 59 percent less sales.

Naturally, they can be compensated by the sheer variety of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

60 Percent Of Consumers Check Out Blog And Social Media Network Reviews On Their Mobile Devices Before Shopping

In-store purchasing is influenced significantly by blogs and reviews on social media. With men being twice as likely to be influenced than ladies.

Reviews and rating stats show individuals value the opinion of peers more than any other content.

Source: Collective Bias

53% Of Customers Expect Companies To Answer Back Within A Week To Negative Reviews

Online review statistics clarify that 63% of customer reviews stay without a reply. That's too bad, because those companies are losing customers that way.

Source: Review Trackers

Positive Reviews Encourage 68% Of Customers To Choose Local Businesses

Since the large majority of customers check out reviews, you would want yours to be inviting to new customers, right? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

70% Of Consumers Choose To Find Out About A Business By Means Of Reviews And Articles, Instead Of Ads

Ads are all well and good, but it's worth trying a different approach as well. Reviews are by far the very best method to discover the truth about a service or product.

Source: Statuslabs

88% Of Executives Consider Reputation Risk As A Leading Business Concern

Reputation management statistics show a business's reputation does not affect simply the consumers. Potential team members likewise take a look at rankings and take a look at reviews.

Source: Deloitte

Consumer Reviews On Products Are Relied On Practically 12 Times More Than The Makers' Descriptions

Word-of-mouth reviews are miles ahead of the producers' description. People trust other peoples viewpoints before they ever trust what the producer says. The reason, producers' descriptions are essentially advertisements.

Source: Martech Zone

91% Of Companies Think The Business's Star Rating Can Determine Whether They Win Or Lose A Possible Team Member

The 86% of businesses question the integrity of online reviews. Nonetheless, they recognize the enormous impact user scores have on their business. Undesirable consumer or staff member reviews can influence 90% of job seekers.

Source: Career Arc

54% Of Americans Pay The Most Attention To The Average Star Ranking Of A Local Company

The star score is the first thing consumers see. Still, users take note of other aspects as well, like the quantity, recency, length, and belief of reviews. Each of these alone affects more than a third of United States consumers.

Source: Statista

95% Of Dissatisfied Clients Will Go Back To A Company If A Business Takes Care Of Issues Rapidly And Efficiently

Consumers don't anticipate you to be perfect. They do expect you to resolve things when they go wrong. If there's nothing else a business can do to solve a problem, a simple coupon can say "We are sorry" in a more enticing way.

Source: SocialMediaToday

Facebook Reviews Impact More Than 50% Of Consumers' Buying Decisions

Facebook is currently the most popular social network which can also influence our buying decisions.

According to social media reviews stats, Facebook impacts more than half of users' purchase choices.

Facebook reviews stats reveal that 4 out of 5 users are more likely to trust a local business if it has positive reviews.

Source: RevLocal