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73 Percent Of Customers Think Consumer Reviews Are More Vital Than Star And Number Rankings
Online review data make it clear people aren't pleased with ratings alone.
Client reviews make the stats appear more authentic which is what the would-be customers are searching for. Almost a 3rd of consumers say composed reviews are the only function that makes them think the sites' reviews are pertinent and useful.
Source: Fan and Fuel
Google Represents 57.5% Of All Reviews Across The World
As can be expected, Google is in the lead, followed by Facebook, TripAdvisor and others.
These are the online reviews circulation rankings:
Google at 57.5%, Facebook at 19%, TripAdvisor with 8.4%, Yelp with 6.6% and Others at 8.6%.
Source: Review Trackers
70% Of Customers Choose To Find Out About A Business Via Reviews And Posts, Instead Of Advertisements
Advertisements are all well and good, but it's worth trying a different approach too. Reviews are by far the very best method to find the truth about a service or product.
Source: Statuslabs
95% Of Unhappy Customers Will Go Back To A Business If A Company Manages To Resolve Issues Rapidly And Effectively
Consumers do not anticipate you to be perfect. When things go wrong, they do anticipate you to fix things. If there's nothing else a company can do to resolve an issue, a simple coupon can say "We are sorry" in a more enticing way.
Source: SocialMediaToday
83% Of All Younger Customers Were Invited To Post A Review Recently
Of those invited, 80% of clients did submit a review. Overall, businesses have actually asked 66% of all consumers to submit a review on their company.
Source: Brightlocal
Consumers Could Invest 31 Percent More With A Business That Has Excellent Reviews
Take note of this statistic. The better other users explain your service or product, the more cash you can charge and customer review statistics reveal to us exactly just how much more.
Source: Martech Zone
91% Of Millennials Have Confidence In Online Reviews As Much As Friends And Family
Online review statistics place customers' reviews as the most trustworthy source of recommendations. Online reviews generally carry the exact same weight as suggestions from loved ones.
Source: Brightlocal
60% Of Consumers Check Out Blog And Social Network Reviews On Their Mobile Phones Prior To Shopping
In-store shopping is affected significantly by blogs and reviews on social networks. With males being two times as likely to be influenced than ladies.
Reviews and rating stats show individuals value the opinion of peers more than any other content.
Source: Collective Bias
30% Of Customers Feel Positive About A Company Which Reacts To Online Reviews
Communicating with your customers creates trust. Even something as simple as reacting to their comments and reviews can make them feel valued.
As you may expect, customers who feel this way are ready to spend more cash with a business.
Source: Statuslabs
Online Product Reviews About A Product Can Amplify Its Conversion Rate By A Whopping 270%
User review statistics show the purchase possibility for an item with 5 reviews is 270 percent higher than the very same item without reviews.
Source: Spiegel Research Center
Reviews Posted On Twitter Can Grow Sales By 6.46 Percent
Online review statistics show that reviews shared on Twitter, do more to grow sales than those on any other social media platform.
Source: Yotpo
53% Of Consumers Expect Businesses To Respond Within A Week To Negative Reviews
Online review stats clarify that 63% of customer reviews go on without a response. That's too bad, due to the fact that those businesses are losing customers that way.
Source: Review Trackers