If A Business Handles Problems Quickly And Effectively, 95% Of Unhappy Customers Will Return To A Company

Customers don't expect you to be perfect. They do expect you to remedy things when they go wrong. If there's nothing else a company can do to fix a problem, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday

64 Percent Of Americans Agree That User-generated Content (client Reviews) Improved Their Shopping Experience In 2017

30% of customers who check out consumer reviews, agree that it increases their purchasing confidence.

Organizations utilize the reviews to improve their services and products.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

89% Of Clients Review A Businesses Replies To Reviews

Not only do most shoppers check out the review replies, 30% of them highly value them. Almost 96% read the reactions to their own reviews.

Source: Brightlocal

73% Of Consumers Believe Written Reviews Are More Crucial Than Star And Number Ratings

Online review stats make it clear individuals aren't pleased with scores alone.

Consumer reviews make the statistics appear more authentic which is what the would-be clients are trying to find. Nearly a third of consumers say composed reviews are the only feature that makes them believe the websites' reviews are helpful and relevant.

Source: Fan and Fuel

49 Percent Of Customers Consider The Quantity Of Online Reviews As A Vital Consideration Of Their Buying Decision

Consumers value not just the quality or nature of the reviews, but they consider their quantity and recency as well.

The share of customers, who take note of the number of reviews is currently at 46%.

Source: Brightlocal

54% Of Americans Pay The Most Attention To The Typical Star Rating Of A Local Business

The star score is the first thing consumers see. Still, users take note of other elements as well, like the quantity, recency, length, and belief of reviews. Each of these alone affects more than a third of US customers.

Source: Statista

82 Percent Of Customers Go To Review Sites Because They Want To Buy A Service Or An Item And Want To Get The Facts About The Businesses Product Or Services.

Users come because they have actually already formed a buying decision. The bulk of them (89%) purchase within a week of their visit.

Source: RevLocal

95 Percent Of Travelers Read Online Reviews Prior To Scheduling Travel Services

Leisure and business tourists alike read reviews to form a viewpoint. Business tourists check out approximately 5 reviews vs. 6-7 for leisure tourists. 59percent of all travelers report that they read reviews 'constantly' or 'really often'.

Source: Trust You

Visitors Reading Reviews On A Mobile Device Are 127% More Likely To Buy Than Desktop Users

Mobile users prefer to get things done quicker. For that reason, buying decisions are made quickly.

Online reviews are undoubtedly persuasive, yet online marketers haven't necessarily come to value the power of them.

Source: Martech Zone

53% Of Customers Expect Businesses To Reply Within A Week To Negative Reviews

Online review stats reveal that 63% of customer reviews stay without a reply. That's too bad, due to the fact that those companies are losing consumers that way.

Source: Review Trackers

72% Of Customers Won't Take Action Before They Check Out Some Reviews

No matter how alluring your marketing is, you still need consumer reviews. There is no way around it. Clients are still willing to hear you out, however they rely on other individuals more.

Source: My Testimonial Engine

86% Of Consumers Would Think About Composing A Review For A Business

Your customers are your most valuable resource, and it's not only because of the cash they spend at your business. If you give them a great experience, they will be willing to share it.

Source: Brightlocal

Reviews Are The Most Crucial Part Of The Purchase Decision For Over 90% Of USA Clients

24% of US consumers consider reviews as 'extremely influential'.

To highlight the value of online reviews and rankings, did you know that 81% of customers will pay more for a product with reviews and those exact same consumers are likewise ready to accept slower shipping times for such items.

Source: Turntonetworks

91% Of Businesses Believe The Company's Star Rating Can Determine Whether They Win Or Lose A Possible Employee

The 86% of companies doubt the integrity of online reviews. Nevertheless, they recognize the enormous effect user scores have on their business. Undesirable client or staff member reviews can affect 90% of job seekers.

Source: Career Arc

83% Of All Young Consumers Were Invited To Give A Review Recently

Of those invited, 80% of clients did submit a review. Overall, businesses have asked 66% of all consumers to leave a review on their business.

Source: Brightlocal