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91% Of Millennials Rely On Online Reviews As Much As Loved Ones
Online review stats position customers' reviews as the most trustworthy source of suggestions. Online reviews normally carry the very same weight as recommendations from family and friends.
Source: Brightlocal
61 Percent Of Local Businesses Have A Typical Rating Of 4 Or 5 Stars
Overall two thirds of businesses have excellent and awesome scores. Just 5% of businesses have a score below 3 stars.
Source: Brightlocal
If It Has Less Than A 4 Star Ranking, More Than Half Of Customers Will Not Use A Company
This stat is one of numerous that highlight the value of online rankings. Now that news of consumer satisfaction travels this fast, keeping your clients pleased is more important than ever.
57 percent of customers have searched for business with more than four stars in 2018, which is up from 48 percent in 2017.
11 percent looked only for companies with a perfect five star score.
Source: Brightlocal
71% Of Millennials Search Consumer Reviews Of Professional Services
Over half of all people in need of an expert service rely on online reviews.
According to online reviews data, 59% used online reviews to pick a legal representative or a doctor.
Young people (age 18-35) are even more likely to work with an expert based upon online reviews. Just 19% of millennials will think about working with a legal representative without any.
Source: Thomson Reuters
54% Of Americans Pay The Most Attention To The Average Star Score Of A Local Company
The star score is the first thing customers see. Still, users take note of other elements also, like the quantity, recency, length, and belief of reviews. Each of these alone influences more than a third of United States customers.
Source: Statista
88% Of Executives Consider Reputation Risk As A Top Business Problem
Reputation management statistics show a company's reputation doesn't affect simply the customers. Potential employees also take a look at rankings and read reviews.
Source: Deloitte
73 Percent Of Customers Think Client Reviews Are More Crucial Than Star And Number Rankings
Online review data make it clear individuals aren't satisfied with ratings alone.
Written reviews make the stats appear more authentic which is what the prospective customers are searching for. Practically a 3rd of customers state written reviews are the only function that makes them believe the websites' reviews are helpful and pertinent.
Source: Fan and Fuel
Online Product Reviews About A Product Can Amplify Its Conversion Rate By More Than 270%
User review statistics reveal the purchase likelihood for a product with 5 reviews is 270 percent higher than the exact same item without reviews.
Source: Spiegel Research Center
77% Of Buyers Don't Trust Reviews That Are Older Than Three Months
Clients don't care how excellent your product or service was in the past. Part of why online reviews matter is due to the fact that they are fresh and relevant.
Consumers understand businesses lose their touch all the time, which is why the majority of them consider older reviews unimportant.
It is for this reason that companies need to be continuously asking for reviews.
Source: Statuslabs
83 Percent Of Consumers Do Not Trust Advertising
The conventional channels to reach customers aren't as prominent as they utilized to be. Many users who no longer trust advertisements select to take note of clients' recommendations online.
Source: Statuslabs
Negative Reviews Can Increase Conversion By As Much As 85 Percent
It sounds insane, however negative reviews can be a positive driver for users to devote more time on your website. According to online review statistics, people spend more than 5 times as long on a site when they check out negative reviews.
More than two-thirds of users trust reviews more when there are a mix of negatives and positives. If there aren't any negative ones, an overwhelming 95% suspect censorship or faked reviews.
Source: Reevoo
Only 6 Percent Of Consumers Don't Rely On Client Reviews At All
According to consumer review data, a massive 19% of consumers always trust online reviews and never a purchase without checking out reviews initially.
Source: Statista
89% Of Consumers Browse A Companies Feedback To Reviews
Not only do the majority of individuals check out the review replies, 30% of them hold them in high regard. Almost 96% read the responses to their own reviews.
Source: Brightlocal