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91% Of Companies Believe The Company's Star Rating Can Determine Whether They Win Or Lose A Potential Team Member
The 86% of businesses doubt the integrity of online reviews. However, they recognize the massive impact user ratings have on their business. Undesirable customer or staff member reviews can affect 90% of job seekers.
Source: Career Arc
73 Percent Of Customers Think Consumer Reviews Are More Vital Than Star And Number Scores
Online review stats make it clear individuals aren't satisfied with ratings alone.
Client reviews make the statistics appear more genuine which is what the would-be consumers are looking for. Practically a 3rd of customers state written reviews are the only feature that makes them believe the sites' reviews are pertinent and useful.
Source: Fan and Fuel
72% Of Clients Will Not Take Action Unless They Read Some Reviews
Irrespective of how enticing your marketing is, you still require consumer reviews. There is no skirting around it. Customers are still willing to hear you out, but they trust other individuals more.
Source: My Testimonial Engine
Software Application Reviews Impact Over 98 Percent Of All Buyers
18 percent of software buyers consider reviews to be an important factor in the purchase procedure. Software application reviews have no impact whatsoever on only 2% of consumers. Two thirds of them read more than six reviews to decide and 14% of them read more than 20 reviews.
Source: Capterra
64 Percent Of Americans Concur That User-generated Content (client Reviews) Enhanced Their Shopping Experience In 2017
30 percent of customers who check out consumer reviews, agree that it increases their buying confidence.
Companies use the reviews to improve their products and services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
71% Of Millennials Browse Consumer Reviews Of Professional Services
Majority of all individuals in need of an expert service turn to online reviews.
According to online reviews stats, 59% used online reviews to pick a legal representative or a physician.
Younger people (age 18-35) are much more inclined to work with a professional based on online reviews. Just 19% of millennials will think about working with a lawyer without any.
Source: Thomson Reuters
Online Reviews Affect 67.7% Of Customer Purchasing Decisions
More than two thirds of consumers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.
Source: Moz
53% Of Consumers Anticipate Companies To Answer Back Within A Week To Negative Reviews
Online review statistics prove that 63% of client reviews remain without a reply. That's too bad, since those businesses are losing clients that way.
Source: Review Trackers
30% Of Consumers Feel Favorable To A Company Which Responds To Online Reviews
Communicating with your customers builds their trust. Even something as simple as reacting to their reviews and remarks can make them feel valued.
As you might expect, clients who feel this way are happy to invest more cash with a company.
Source: Statuslabs
Since They Desire To Acquire An Item Or A Service And Desire To Get The Facts About The Businesses Products And Services, 82% Of Consumers Go To Review Sites.
Users come because they have actually already formed a buying decision. The majority of them (89 percent) purchase within a week of their visit.
Source: RevLocal
89% Of Consumers Browse A Businesses Responses To Reviews
Not only do most consumers check out the review replies, 30% of them hold them in high regard. Nearly 96% read the feedback to their own reviews.
Source: Brightlocal
Customer Reviews On Products Are Trusted Nearly 12 Times More Than The Manufacturers' Descriptions
Word-of-mouth reviews are miles ahead of the manufacturers' description. People trust other peoples opinions before they ever trust what the manufacturer says. The reason, makers' descriptions are generally advertisements.
Source: Martech Zone