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98 Percent Of Yelp's Site Visitors Bought From A Business They Discovered On The Website
Typically, 142 million consumers go to Yelp every month. This is as good a time as any if you haven't declared your complimentary Yelp business page.
Source: RevLocal
53% Of Americans Consider Product Reviews And Rankings As The Most Vital Part Of The Online Shopping Experience In 2018.
Today's consumers are smart and desire the very best bang for their dollar. It's no surprise that they consider checking out reviews as a big part of the purchasing decision.
Source: Statista
If A Business Makes An Effort To Resolve Issues Quickly And Efficiently, 95% Of Dissatisfied Customers Will Return To A Business
Customers do not anticipate you to be perfect. When things go wrong, they do expect you to resolve things. If there is absolutely nothing else a business can do to deal with an issue, a simple coupon can say "We're sorry" in a more attractive way.
Source: SocialMediaToday
US Buyers View "Product Performance" To Be The Most Helpful Information In Product Reviews
When people read reviews, they focus on different elements of the shopping experience. However according to online review statistics, 60% of them are most interested in the item's performance.
Customer satisfaction, product quality and quality over time are the next couple of factors to consider for more than 50% of American clients.
Source: Statista
73 Percent Of Customers Think Client Reviews Are More Important Than Star And Number Scores
Online review stats make it clear people aren't satisfied with scores alone.
Customer reviews make the stats appear more genuine which is what the would-be consumers are searching for. Nearly a third of customers state written reviews are the only feature that makes them believe the sites' reviews are useful and pertinent.
Source: Fan and Fuel
Unfavorable Reviews Can Boost Conversion By Up To 85%
It sounds insane, however negative reviews can be a positive factor for users to spend more time on your website. According to online review data, people spend more than 5 times as long on a website when they read negative reviews.
More than two thirds of users trust reviews more when there are a mix of negatives and positives. A frustrating 95% suspect censorship or fabricated reviews if there aren't any unfavorable ones.
Source: Reevoo
The Majority Of Local Businesses Have An Average Of 39 Google Reviews
Individuals like to share their experience after they have gone to a supplier. Online review trends show individuals prefer to comment if they had a positive experience, rather than a negative or mediocre one.
Source: Brightlocal
91 Percent Of Millennials Have Faith In Online Reviews As Much As Loved Ones
Online review statistics put clients' reviews as the most reliable source of suggestions. Online reviews usually carry the same weight as advice from family and friends.
Source: Brightlocal
Online Reviews Affect 67.7% Of Customer Purchasing Decisions
More than two thirds of consumers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.
Source: Moz
One-half Of All Millennial's "Always" Read Online Reviews For Businesses
More youthful individuals understand the worth of being informed. User-generated material has an unassailable influence on consumers.
They will realize what they've been missing out on if businesses stop to think about the power of consumer reviews over millennials. Older individuals are various though, only 6% of people aged 55 or older check out reviews.
Source: Brightlocal
Reviews Are The 3rd Most Influential Ranking Aspect For Google's Local 3 Pack
Review signals (quantity, diversity, and so on) represent 15.44% of Google's algorithm for local ranking.
Google My Business signals, like distance and keywords represent 25.12%, and link signals at 16.53%, are more vital than reviews as far as ranking aspects go for the local 3 pack.
Source: Moz
89% Of Buyers Choose To Read Reviews Using Their Mobile Devices
Be it by means of an app or a mobile internet browser, everyday people prefer to read reviews on their mobile devices.
Source: Statista
61 Percent Of Regional Businesses Have An Average Rating Of 4 To 5 Stars
Typically two-thirds of companies have excellent and awesome rankings. Just 5% of businesses have a rating below 3 stars.
Source: Brightlocal