95% Of Unhappy Customers Will Go Back To A Business If A Business Deals With Problems Quickly And Efficiently

Customers do not expect you to be perfect. They do anticipate you to resolve things when they go wrong. If there's nothing else a business can do to resolve a concern, a simple coupon can say "We are sorry" in a more appealing way.

Source: SocialMediaToday

Google Represents 57.5% Of All Reviews Around The World

Google is the clear winner as far as circulation goes, however they are not the only ones in the game.

These the online reviews distribution rankings:

Google at 57.5%, Facebook at 19%, TripAdvisor at 8.4%, Yelp with 6.6% and Others with 8.6%.

Source: Review Trackers

Fifty Percent Of All Millennial's "Constantly" Read Online Reviews For Companies

Younger people know the worth of being informed. User-generated content has an indisputable influence on customers.

If businesses think of the power of customer reviews over millennials, they will understand what they've been missing out on. Older individuals are different though, just 6% of people aged 55 or older read reviews.

Source: Brightlocal

88% Of Executives Judge Reputation Risk As A Top Business Issue

Reputation management statistics suggest a company's reputation doesn't affect just the consumers. Potential team members likewise take a look at ratings and take a look at reviews.

Source: Deloitte

Most Local Businesses Have Approximately 39 Google Reviews

People like to share their experience after they've visited a supplier. Online review trends reveal people choose to comment if they had a positive experience, rather than a average or negative one.

Source: Brightlocal

89% Of Clients Review A Companies Responses To Reviews

Not only do most individuals check out the review replies, 30% of them hold them in high regard. Almost 96% read the feedback to their own reviews.

Source: Brightlocal

70 Percent Of Consumers Choose To Find Out About A Business By Means Of Reviews And Posts, Rather Than Advertisements

Advertisements are all well and good, however it's worth trying a different approach also. Reviews are without a doubt the very best way to discover the truth about a product or service.

Source: Statuslabs

91% Of Companies Believe The Company's Star Rating Can Determine Whether They Win Or Lose A Possible Team Member

The 86% of businesses question the integrity of online reviews. However, they realize the massive effect user rankings have on their business. Unfavorable consumer or staff member reviews can affect 90% of job seekers.

Source: Career Arc

Many Best Selling Items Have A Typical Score Of 4.2 To 4.7

You can't make everyone happy, which is why perfect 5 star scores are suspicious. That's why it is unnatural to get perfect 5 star scores.

According to consumer rating statistics, conversion rates start to reduce as scores rise above 4.7.

Source: Spiegel Research Center

95% Of Travelers Check Out Online Reviews Prior To Scheduling Travel Related Services

Leisure and business travelers alike check out reviews to form a viewpoint. Business tourists read approximately 5 reviews vs. 6-7 for leisure travelers. 59percent of all tourists report that they check out reviews 'constantly' or 'very often'.

Source: Trust You

83% Of All Younger Customers Were Invited To Leave A Review Recently

Of those invited, 80% of clients did submit a review. Overall, companies have actually asked 66% of all clients to leave a review on their business.

Source: Brightlocal

Online Reviews Impact 67.7% Of Consumer Buying Decisions

More than 2 thirds of customers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.

Source: Moz

Facebook Reviews Impact More Than 50% Of Consumers' Purchasing Decisions

Facebook is presently the most popular social media which can also influence our buying decisions.

According to social media reviews stats, Facebook affects the majority of users' purchase decisions.

If it has positive reviews, Facebook reviews statistics reveal that 4 out of 5 users are more likely to trust a local business.

Source: RevLocal

Favorable Reviews Motivate 68% Of Customers To Choose A Local Business

Considering that the huge majority of customers read reviews, you would want yours to be enticing to new consumers, right? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

77% Of Customers Don't Rely On Reviews That Are Older Than 3 Months

Customers don't care how good your service or product was in the past. Part of why online reviews matter is since they are relevant and fresh.

Customers understand businesses lose their touch all the time, which is why most of them regard older reviews irrelevant.

It is for this reason that companies need to be continuously asking for reviews.

Source: Statuslabs

Just 6 Percent Of Consumers Don't Rely On Consumer Reviews At All

According to customer review statistics, a tremendous 19% of consumers always rely on online reviews and never a make a purchase without reading reviews initially.

Source: Statista

Consumer Reviews On Items Are Trusted Almost 12 Times More Than The Makers' Descriptions

Word-of-mouth reviews are miles ahead of the producers' description. Individuals trust other peoples opinions before they ever trust what the producer states. The reason, manufacturers' descriptions are essentially ads.

Source: Martech Zone