95% Of Unsatisfied Customers Will Go Back To A Business If A Business Takes Care Of Problems Quickly And Effectively

Consumers don't expect you to be perfect. They do anticipate you to fix things when they go wrong. If there is absolutely nothing else a business can do to solve a concern, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

Google Accounts For 57.5 Percent Of All Reviews Throughout The World

Google is the clear winner as far as circulation goes, however they are not the only ones in the game.

These the online reviews distribution rankings:

Google with 57.5%, Facebook with 19%, TripAdvisor at 8.4%, Yelp at 6.6% and Others with 8.6%.

Source: Review Trackers

A Lot Of Best-selling Items Have A Typical Rating Of 4.2 To 4.7

You can't make everybody happy, which is why perfect 5 star rankings are suspicious. Somebody always has a little bit of a gripe. That's why it is abnormal to get perfect 5 star rankings. Often a lower ranking really helps your overall score.

According to client rating stats, conversion rates start to decrease as ratings rise above 4.7.

Source: Spiegel Research Center

67% Of Customers Claim That Reviews Are A "Extremely Crucial" Factor When Selecting A Service Provider

Reviews have a huge impact on their decision when customers have to choose a solution provider.

Source: DemandGenReport

88% Of Americans Claimed That Product Reviews Were The Most Prominent Factor When Purchasing Home Electronic Devices

Statistics reveal that reviews were more effective than TV advertisements at 37%, social media at 23% and display advertisements at 49%.

Source: Statista

70% Of Consumers Need To Read A Minimum Of Four Reviews Before They Can Rely On A Business

Four reviews may be too few. Most people read many more reviews to get an idea of how the business is actually doing. Do not depend upon that statistic alone.

Source: Brightlocal

60 Percent Of Consumers Refer To Blog And Social Media Reviews On Their Mobile Phones Prior To Shopping

In-store purchasing is influenced substantially by blogs and reviews on social networks. With males being twice as likely to be influenced than women.

Reviews and score stats reveal people value the viewpoint of peers more than any other material.

Source: Collective Bias

The Average Review Word Count Has Actually Gotten 65% Shorter Since 2010

At this present time reviews are shorter, easier, and more straight to the point. The length of a review in 2019 is equivalent to that of tweet from twitter.

Source: Review Trackers

Reviews Are The Most Crucial Part Of The Purchase Choice For Over 90% Of United States Customers

24% of US consumers consider reviews as 'incredibly influential'.

To show the significance of online reviews and ratings, did you know that 81% of customers will pay more for an item with reviews and those same clients are also going to accept slower shipping times for such products.

Source: Turntonetworks

54% Of Americans Pay The Most Attention To The Typical Star Rating Of A Local Company

The star rating is the first thing customers see. Still, users focus on other aspects as well, like the quantity, recency, length, and sentiment of reviews. Each of these alone affects more than a 3rd of United States customers.

Source: Statista

63.6% Of Consumers Visit Google To Check For Reviews Of A Business

Considering the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and third, leaving Facebook (23%) at the bottom of the list.

These online review statistics show the general appeal of a website can only go so far when it pertains to trust.

Source: Review Trackers

83% Of All Young Shoppers Were Invited To Leave A Review Recently

Of those invited, 80% of consumers did give a review. Overall, companies have actually asked 66% of all customers to post a review on their business.

Source: Brightlocal

72% Of Customers Won't Take Action Before They Read Some Reviews

Irrespective of how enticing your marketing is, you still need consumer reviews. There's no way around it. Consumers are still ready to hear you out, but they trust other people more.

Source: My Testimonial Engine

Consumer Reviews On Products Are Relied On Nearly 12 Times More Than The Manufacturers' Descriptions

Word-of-mouth reviews are miles ahead of the makers' description. People trust other individuals opinions before they ever trust what the maker says. The reason, producers' descriptions are generally ads.

Source: Martech Zone

88% Of Executives Consider Reputation Risk As A Top Business Issue

Reputation management stats show a business's reputation doesn't affect just the clients. Prospective team members also take a look at rankings and read reviews.

Source: Deloitte