Customers Could Spend 31% More With A Business That Has Great Reviews

Take notice of this statistic. The more detailed other users describe your services or product, the more cash you can charge and consumer review statistics reveal to us exactly just how much more.

Source: Martech Zone

98% Of Yelp's Website Visitors Purchased From A Business They Discovered On The Site

Usually, 142 million customers visit Yelp each month. If you haven't declared your totally free Yelp business page, this is as excellent a time as any.

Source: RevLocal

53% Of Consumers Expect Companies To Reply Within A Week To Negative Reviews

Online review statistics show that 63% of customer reviews remain without a reaction. That's regrettable, because those businesses are losing consumers that way.

Source: Review Trackers

15% Of Consumers Do Not Trust Businesses Without Online Reviews

No trust indicates no interactions. 15 percent of prospective consumers won't even think about doing business with a business they can't discover opinions about.

Source: Statuslabs

More Than 4 Negative Reviews About A Business Or Service May Reduce Sales By 70 Percent

One negative review is enough for 35 percent of a website's visitors to choose not to buy. Three negative reviews can cost a business 59% less sales.

Naturally, they can be compensated by the large variety of positive reviews you get.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

Reviews Posted On Twitter Can Boost Sales By 6.46%

Online review stats show that reviews shared on Twitter, do more to grow sales than those on any other social media platform.

Source: Yotpo

Online Reviews Impact 67.7% Of Customer Purchasing Decisions

More than two thirds of customers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.

Source: Moz

89% Of Shoppers Want To Read Reviews On Their Smartphones

Be it by means of an app or a mobile browser, most people choose to read reviews on their phones.

Source: Statista

Reviews Are The 3rd Most Prominent Ranking Aspect For Google's Local 3 Pack

Review signals (quantity, diversity, etc.) represent 15.44% of Google's algorithm for local ranking.

Google My Business signals, like proximity and keywords account for 25.12%, and link signals at 16.53%, are more important than reviews as far as ranking factors go for the local 3 pack.

Source: Moz

86% Of Customers Would Think About Composing A Review For A Business

Your consumers are your most valuable resource, and it's not just because of the cash they spend at your business. They will be ready to share it if you offer them an excellent experience.

Source: Brightlocal

54% Of Americans Pay The Most Attention To The Average Star Score Of A Local Company

The star rating is the first thing consumers see. Still, users focus on other factors too, like the amount, recency, length, and belief of reviews. Each of these alone affects more than a 3rd of USA customers.

Source: Statista

More Than Half Of Clients Aged 25-34 Gave Reviews

According to Statista, the younger generations are reportedly the more vocal ones.

Source: Statista

Google Accounts For 57.5 Percent Of All Reviews Worldwide

Google is the clear winner as far as distribution goes, however they are not the only ones in the game.

These are the online reviews circulation rankings:

Google at 57.5%, Facebook with 19%, TripAdvisor with 8.4%, Yelp at 6.6% and Others with 8.6%.

Source: Review Trackers

63.6 Percent Of Customers Visit Google To Look For Reviews Of A Business

Thinking about the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and 3rd, leaving Facebook (23%) last.

When it comes to trust, these online review statistics reveal the basic popularity of a website can just go so far.

Source: Review Trackers

88% Of Executives Regard Reputation Risk As A Top Business Issue

Reputation management stats show a business's reputation doesn't impact simply the customers. Prospective team members likewise look at scores and take a look at reviews.

Source: Deloitte

95% Of Disappointed Clients Will Return To A Business If A Business Makes An Effort To Resolve Problems Quickly And Effectively

Clients do not expect you to be perfect. When things go wrong, they do anticipate you to remedy things. If there is nothing else a business can do to solve a concern, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday