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98% Of Yelp's Browsers Purchased From A Business They Discovered On The Site
Normally, 142 million consumers visit Yelp each month. This is as good a time as any if you have not claimed your totally free Yelp business page.
Source: RevLocal
Online Reviews Affect 67.7% Of Customer Buying Decisions
More than two-thirds of customers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.
Source: Moz
91% Of Millennials Rely On Online Reviews As Much As Loved Ones
Online review stats put clients' reviews as the most trustworthy source of recommendations. Online reviews normally carry the very same weight as suggestions from family and friends.
Source: Brightlocal
64% Of Americans Concur That User-generated Content (client Reviews) Improved Their Shopping Experience In 2017
30% of consumers who read consumer reviews, agree that it increases their purchasing confidence.
Businesses utilize the reviews to improve their services and products.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
77% Of Buyers Do Not Trust Reviews That Are Older Than Three Months
Clients don't care how great your product or service was in the past. Part of why online reviews matter is since they are relevant and fresh.
Customers understand businesses lose their touch all the time, which is why the majority of them consider older reviews unimportant.
It is for this reason that businesses need to be constantly requesting reviews.
Source: Statuslabs
Just 6 Percent Of Consumers Do Not Rely On Consumer Reviews At All
According to consumer review stats, a massive 19% of customers constantly trust online reviews and never ever a make a purchase without checking out reviews.
Source: Statista
Software Reviews Impact Over 98% Of All Purchasers
18% of software buyers consider reviews to be a vital factor in the purchase procedure. Software application reviews have no impact whatsoever on only 2% of consumers. Two-thirds of them read more than six reviews to decide and 14 percent of them read more than 20 reviews.
Source: Capterra
54% Of Americans Pay The Most Attention To The Average Star Ranking Of A Local Business
The star ranking is the first thing consumers see. Still, users pay attention to other aspects also, like the amount, recency, length, and sentiment of reviews. Each of these alone affects more than a third of US customers.
Source: Statista
71% Of Millennials Search Consumer Reviews Of Expert Services
Majority of all individuals in need of an expert service rely on online reviews.
According to online reviews statistics, 59% utilized online reviews to pick a lawyer or a doctor.
Younger people (age 18-35) are much more likely to hire a professional based upon online reviews. Only 19% of millennials will consider working with a lawyer without any.
Source: Thomson Reuters
If A Business Makes An Effort To Fix Issues Rapidly And Effectively, 95% Of Dissatisfied Consumers Will Return To A Company
Customers do not anticipate you to be perfect. When things go wrong, they do anticipate you to take care of things. If there's nothing else a business can do to resolve a problem, a simple coupon can say "We are sorry" in a more enticing way.
Source: SocialMediaToday
15% Of Visitors Don't Trust Businesses Without Any Online Reviews
No trust indicates no interactions. 15% of potential customers will not even think about working with a company they can't discover opinions about.
Source: Statuslabs