74 Percent Of Local Companies Have At A Minimum, 1 Google Review

One review is far from adequate to improve your site's SERP ranking.

Looking at online scores statistics, we discovered that a business needs to have approximately 40 reviews before customers "Award" it with a star.

Source: Brightlocal

88% Of Executives Judge Reputation Risk As A Leading Business Problem

Reputation management statistics indicate a company's reputation does not impact simply the customers. Potential employees likewise look at rankings and take a look at reviews.

Source: Deloitte

53 Percent Of Americans Consider Item Reviews And Ratings As The Most Crucial Part Of Online Shopping.

Today's consumers are wary and want the best bang for their buck. It's no wonder that they consider checking out reviews as a big part of the buying decision.

Source: Statista

64% Of Americans Agree That User-generated Content (consumer Reviews) Enhanced Their Shopping Experience In 2017

30% of customers who read client reviews, concur that it increases their purchasing confidence.

Companies utilize the reviews to enhance their products or services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

52% Of Consumers Rely On A Product More If It Has Negative Reviews Too

We already discussed the positive and negative reviews and their result on consumers. However, all products have their faults, if all of a products reviews are positive, it raises warnings that perhaps the reviews are fake. Consumers anticipate to see some unfavorable reviews.

Source: Capterra

60% Of Customers Check Out Blog And Social Media Network Reviews On Their Cell Phones Before Shopping

In-store shopping is influenced significantly by blogs and reviews on social media. With males being twice as likely to be affected than women.

Reviews and rating statistics show individuals value the viewpoint of peers more than any other material.

Source: Collective Bias

53% Of Consumers Expect Businesses To Respond Within A Week To Unfavorable Reviews

Online review statistics show that 63% of consumer reviews go on without a reaction. That's too bad, due to the fact that those companies are losing clients that way.

Source: Review Trackers

89% Of Shoppers Prefer To Read Reviews On Their Mobile Phones

Be it via an app or a mobile browser, most people prefer to read reviews on their phones.

Source: Statista

54% Of Americans Pay The Most Attention To The Average Star Ranking Of A Local Organization

The star ranking is the first thing customers see. Still, users focus on other factors too, like the amount, recency, length, and sentiment of reviews. Each of these alone affects more than a 3rd of US consumers.

Source: Statista

If They Were Asked, 77% Of Consumers Would Most Likely Give A Review

More than a 35% would leave a review to notify others about their consumer encounter and 24% would rather direct their review to the company itself.

Over a 26% would be willing to post a review to assist other people with their choice making process.

Source: Podium

If A Business Deals With Problems Quickly And Effectively, 95% Of Disappointed Customers Will Return To A Company

Customers don't anticipate you to be perfect. They do expect you to remedy things when they go wrong. If there's nothing else a company can do to solve a problem, a simple coupon can say "We're sorry" in a more enticing way.

Source: SocialMediaToday

If It Has Less Than A 4 Star Rating, More Than Half Of Consumers Won't Use An Organisation

This stat is one of numerous that highlight the significance of online scores. Now that news of client complete satisfaction travels this fast, keeping your consumers happy is more crucial than ever.

57% of customers have actually looked for companies with more than four stars in 2018, which is up from 48% in 2017.

Additionally, 11 percent looked only for services with an ideal five star score.

Source: Brightlocal

86 Percent Of Customers Would Think About Writing A Review For A Business

Your customers are your most important resource, and it's not only because of the money they invest at your business. If you provide a good experience, they will want to share it.

Source: Brightlocal

Negative Reviews Can Boost Conversion By As Much As 85%

It sounds insane, however negative reviews can be a positive force for users to devote more time on your website. According to online review data, people devote more than five times as long on a site when they check out negative reviews.

More than two-thirds of users trust reviews more when there are a mix of negatives and positives. An overwhelming 95% suspect censorship or fabricated reviews if there aren't any unfavorable ones.

Source: Reevoo

67% Of Customers Say Reviews Are A "Extremely Important" Factor When Picking A Service Provider

Reviews have a huge impact on their decision when consumers have to select a solution provider.

Source: DemandGenReport

83 Percent Of Customers Do Not Trust Advertising

The traditional channels to reach customers aren't as influential as they used to be. Most users who no longer trust advertisements pick to focus on clients' suggestions online.

Source: Statuslabs