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When Purchasing Home Electronic Devices, 88% Of Americans Stated That Product Reviews Were The Most Prominent Element
Statistics reveal that reviews were more successful than TV ads at 37%, social networks at 23% and display ads at 49%.
Source: Statista
60% Of Consumers Refer To Blog And Social Network Reviews On Their Cell Phones Before Shopping
In-store shopping is influenced substantially by blogs and reviews on social media. With men being twice as likely to be influenced than women.
Reviews and rating data reveal people value the opinion of peers more than any other content.
Source: Collective Bias
54% Of Americans Pay The Most Attention To The Typical Star Score Of A Local Business
The star score is the first thing consumers see. Still, users take note of other aspects also, like the amount, recency, length, and belief of reviews. Each of these alone affects more than a third of American consumers.
Source: Statista
Online Item Reviews About An Item Can Improve Its Conversion Rate By A Whopping 270%
User review statistics reveal the purchase likelihood for an item with 5 reviews is 270% higher than the exact same product without reviews.
Source: Spiegel Research Center
Customers Might Spend 31% More With A Business That Has Terrific Reviews
Take note of this fact. The better other users explain your service or product, the more cash you can charge and consumer review stats show us precisely just how much more.
Source: Martech Zone
The Majority Of Best Selling Items Have An Average Score Of 4.2 To 4.7
You can't make everyone pleased, which is why perfect 5 star ratings are suspicious. Somebody always has a little a gripe. That's why it is unnatural to get perfect 5 star ratings. Sometimes a lower score really helps your overall rating.
According to consumer rating stats, conversion rates begin to reduce as ratings rise above 4.7.
Source: Spiegel Research Center
83% Of All Younger Shoppers Were Asked To Give A Review Recently
Of those invited, 80% of customers did give a review. In general, businesses have asked 66% of all consumers to post a review on their company.
Source: Brightlocal
15% Of Buyers Don't Trust Businesses Without Having Online Reviews
No trust means no interactions. 15% of possible consumers will not even consider working with a business they can't find viewpoints about.
Source: Statuslabs
If A Company Deals With Issues Quickly And Effectively, 95% Of Unhappy Customers Will Return To A Business
Clients don't expect you to be perfect. When things go wrong, they do expect you to fix things. If there is nothing else a company can do to fix an issue, a simple coupon can say "We're sorry" in a more appealing way.
Source: SocialMediaToday
64 Percent Of Americans Agree That User-generated Content (client Reviews) Enhanced Their Shopping Experience In 2017
30 percent of customers who check out consumer reviews, concur that it increases their purchasing confidence.
Companies utilize the reviews to enhance their products and services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
Only 6% Of Customers Don't Trust Consumer Reviews At All
According to customer review statistics, a tremendous 19 percent of customers constantly rely on online reviews and never ever a make a purchase without reading reviews.
Source: Statista
61 Percent Of Local Businesses Have An Average Ranking Of 4 Or 5 Stars
Generally two-thirds of companies have exceptional and awesome ratings. Just 5% of businesses have a score listed below 3 stars.
Source: Brightlocal
82% Of Customers Check Out Review Websites Because They Want To Buy A Service Or A Product And Wish To Get The Truth About The Businesses Products And Services.
Users come since they have currently formed a purchase decision. The bulk of them (89%) buy within a week of their visit.
Source: RevLocal
Only 44 Percent Of Local Companies Have Accepted Their Google My Business Listing
That's 56 percent of your competitors that aren't making the most of their listing.
While business listings on the major review platforms are complimentary, a surprisingly low number of businesses in fact make use of them.
Although we now understand why consumer reviews are so powerful, most businesses obviously do not.
Source: LsaInsider
Google Accounts For 57.5% Of All Reviews All Over The World
As can be expected, Google is in the lead, followed by Facebook, TripAdvisor and others.
Here's the online reviews circulation rankings:
Google at 57.5%, Facebook with 19%, TripAdvisor at 8.4%, Yelp at 6.6% and Others with 8.6%.
Source: Review Trackers
Reviews Are The Most Important Part Of The Purchase Choice For Over 90% Of USA Customers
24% of US buyers consider reviews as 'exceptionally influential'.
To highlight the importance of online reviews and rankings, did you know that 81% of customers will pay more for a product with reviews and those very same clients are likewise going to accept slower shipping times for such items.
Source: Turntonetworks