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86% Of Consumers Would Consider Writing A Review For A Business
Your clients are your most important resource, and it's not just because of the money they invest at your business. If you provide a great experience, they will want to share it.
Source: Brightlocal
63.6% Of Consumers Go To Google To Look For Reviews Of A Business
Considering the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and 3rd, leaving Facebook (23%) at the bottom of the list.
When it comes to trust, these online review statistics show the general appeal of a site can only go so far.
Source: Review Trackers
A One Star Boost In Ranking Can Cause A 5% To 9% Boost In Business Profits
Businesses that treat customers well generally flourish, review sites help ensure of that.
Source: Statuslabs
73 Percent Of Consumers Believe Consumer Reviews Are More Important Than Star And Number Ratings
Online review data make it clear individuals aren't pleased with scores alone.
Consumer reviews make the stats appear more authentic which is what the prospective consumers are trying to find. Almost a third of customers say composed reviews are the only function that makes them think the websites' reviews are relevant and helpful.
Source: Fan and Fuel
77% Of Clients Do Not Trust Reviews That Are Older Than 3 Months
Consumers don't care how great your service or product was in the past. Because they are relevant and fresh, is part of why online reviews matter.
Consumers understand businesses lose their touch all the time, which is why the majority of them find older reviews irrelevant.
It is for this reason that companies should to be constantly requesting reviews.
Source: Statuslabs
89% Of Buyers Choose To Read Reviews On Their Mobile Devices
Be it via an app or a mobile internet browser, people today choose to read reviews on their phones.
Source: Statista
The Typical Review Length Has Gotten 65% Much Shorter Since 2010
Lately reviews are much shorter, easier, and more straight to the point. The word count of a review in 2019 is proportionate to that of tweet from twitter.
Source: Review Trackers
If They Were Asked, 77% Of Clients Would Undoubtedly Submit A Review
More than a 35% would post a review to advise others about their consumer encounter and 24% would probably direct their review to the company itself.
Over a 26% would want to submit a review to help other individuals with their decision making process.
Source: Podium
53% Of Americans Consider Product Reviews And Scores As The Most Vital Part Of The Online Shopping Experience In 2018.
Today's buyers are smart and desire the very best bang for their dollar. It's no surprise that they consider reading reviews as a huge part of the purchasing decision.
Source: Statista
Only 44 Percent Of Local Businesses Have Actually Accepted Their Google My Business Listing
That's 56 percent of your competitors that aren't taking advantage of their listing.
While business listings on the significant review platforms are totally free, a remarkably low number of businesses actually make use of them.
Although we now know why customer reviews are so effective, the majority of businesses apparently do not.
Source: LsaInsider
91% Of Millennials Trust Online Reviews As Much As Family And Friends
Online review statistics put customers' reviews as the most trustworthy source of recommendations. Online reviews typically bring the exact same weight as advice from friends and family.
Source: Brightlocal