53% Of Consumers Anticipate Businesses To Reply Within A Week To Negative Reviews

Online review statistics show that 63% of consumer reviews remain without a response. That's regrettable, because those companies are losing consumers that way.

Source: Review Trackers

89% Of Customers Choose To Read Reviews On Their Cell Phones

Be it by means of an app or a mobile browser, clients choose to read reviews on their mobile phones.

Source: Statista

Online Product Reviews About An Item Can Increase Its Conversion Rate By A Whopping 270 Percent

User review stats reveal the purchase likelihood for a product with five reviews is 270 percent higher than the same product without reviews.

Source: Spiegel Research Center

89% Of Consumers Review A Companies Reactions To Reviews

Not only do many shoppers read the review replies, 30% of them highly value them. Almost 96% read the feedback to their own reviews.

Source: Brightlocal

74% Of Regional Businesses Have At Least One Google Review

One review is far from enough to improve your website's SERP ranking.

Taking a look at online ratings statistics, we learnt that a company requires to have an average of 40 reviews before clients "Award" it with a star.

Source: Brightlocal

Facebook Reviews Affect More Than 50 Percent Of Customers' Purchasing Decisions

Facebook is currently the most popular social network which can also influence our buying decisions.

According to social media reviews statistics, Facebook affects more than half of users' purchase choices.

If it has favorable reviews, Facebook reviews statistics expose that 4 out of five users are more likely to rely on a local business.

Source: RevLocal

91% Of Businesses Think The Business's Star Rating Can Determine Whether They Win Or Lose A Possible Employee

The 86% of businesses question the integrity of online reviews. Nonetheless, they recognize the massive impact user rankings have on their business. Undesirable consumer or staff member reviews can influence 90% of job seekers.

Source: Career Arc

52% Of Customers Rely On A Product More If It Has Unfavorable Reviews As Well

We already touched upon the negative and positive reviews and their impact on customers. However, all products have their faults, if all of a products reviews are positive, it raises warnings that maybe the reviews are fake. People expect to see some negative reviews.

Source: Capterra

Majority Of Customers Will Not Utilize A Business If It Has Less Than A 4 Star Rating

This stat is among many that show the significance of online scores. Now that news of consumer fulfillment travels this quick, keeping your clients pleased is more crucial than ever.

57% of customers have searched for companies with more than 4 stars in 2018, which is up from 48% in 2017.

11% looked only for services with a best five star rating.

Source: Brightlocal

Favorable Reviews Encourage 68% Of Customers To Use A Local Business

Considering that the large majority of consumers read reviews, you would want yours to be appealing to brand-new customers? Keep them short, sweet and positive.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

Many Best-selling Items Have A Typical Score Of 4.2 To 4.7

You can't make everybody pleased, which is why perfect 5 star rankings are suspicious. Someone always has a bit of a gripe. That's why it is abnormal to get perfect 5 star scores. In some cases a lower rating in fact helps your overall score.

According to customer rating statistics, conversion rates start to reduce as scores rise above 4.7.

Source: Spiegel Research Center

91 Percent Of Millennials Have Faith In Online Reviews As Much As Family And Friends

Online review statistics put clients' reviews as the most trustworthy source of recommendations. Online reviews generally carry the same weight as advice from loved ones.

Source: Brightlocal

Most Local Companies Have An Average Of 39 Google Reviews

Individuals like to share their experience after they've visited a vendor. Online review trends reveal individuals choose to comment if they had a favorable experience, rather than a unfavorable or mediocre one.

Source: Brightlocal

A One Star Increase In Rating Can Lead To A 5% To 9% Boost In Business Earnings

Businesses that treat consumers well normally flourish, review sites help ensure of that.

Source: Statuslabs

83 Percent Of Clients Don't Rely On Advertising

The standard channels to reach clients aren't as influential as they utilized to be. The majority of users who no longer trust advertisements pick to take note of consumers' recommendations online.

Source: Statuslabs

67% Of Consumers Suggest Reviews Are A "Very Crucial" Factor When Choosing A Service Provider

Reviews have a massive impact on their decision when clients have to pick a solution provider.

Source: DemandGenReport

People Checking Out Reviews On A Mobile Device Are 127 Percent More Likely To Purchase Than Desktop Users

Mobile users prefer to get things done faster. Therefore, purchasing choices are made rapidly.

Online reviews are obviously convincing, yet online marketers have not always come to appreciate the power of them.

Source: Martech Zone