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91% Of Businesses Believe The Business's Star Rating Can Determine Whether They Win Or Lose A Possible Team Member
The 86% of companies question the integrity of online reviews. However, they understand the enormous effect user scores have on their business. Undesirable client or staff member reviews can influence 90% of job seekers.
Source: Career Arc
Consumers Could Invest 31 Percent More With A Business That Has Great Reviews
Take notice of this statistic. The better other users describe your service or product, the more money you can charge and customer review statistics reveal to us precisely how much more.
Source: Martech Zone
The Average Review Word Count Has Actually Gotten 65% Much Shorter Since 2010
In the present day reviews are shorter, easier, and more straight to the point. The word count of a review in 2019 is typical to that of tweet on twitter.
Source: Review Trackers
49 Percent Of Consumers Consider The Quantity Of Online Reviews As An Important Consideration Of Their Purchasing Decision
Customers value not just the quality or nature of the reviews, however they consider their quantity and recency as well.
The share of clients, who take notice of the number of reviews is presently at 46%.
Source: Brightlocal
If A Business Deals With Problems Quickly And Efficiently, 95% Of Unsatisfied Customers Will Return To A Company
Clients don't expect you to be perfect. They do expect you to take care of things when they go wrong. If there's absolutely nothing else a business can do to solve a concern, a simple coupon can say "We are sorry" in a more appealing way.
Source: SocialMediaToday
64 Percent Of Americans Agree That User-generated Content (consumer Reviews) Improved Their Shopping Experience In 2017
30% of consumers who check out consumer reviews, concur that it increases their buying confidence.
Businesses use the reviews to improve their products or services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
Negative Reviews Can Boost Conversion By As Much As 85 Percent
It sounds insane, but negative reviews can be a positive force for users to spend more time on your website. According to online review statistics, individuals devote more than five times as long on a website when they check out negative reviews.
When there are a mix of negatives and positives, more than two-thirds of users trust reviews more. If there aren't any unfavorable ones, a frustrating 95% suspect censorship or fabricated reviews.
Source: Reevoo
Consumer Reviews On Products Are Relied On Nearly 12 Times More Than The Manufacturers' Descriptions
Word-of-mouth reviews are miles ahead of the makers' description. Individuals trust other peoples viewpoints before they ever trust what the manufacturer states. The reason, producers' descriptions are basically ads.
Source: Martech Zone
Online Reviews Impact 67.7% Of Consumer Purchasing Decisions
More than two thirds of buyers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.
Source: Moz
53% Of Customers Expect Businesses To Reply Within A Week To Negative Reviews
Online review stats clarify that 63% of customer reviews go on without a reaction. That's too bad, since those businesses are losing consumers that way.
Source: Review Trackers
Just 44% Of Local Companies Have Accepted Their Google My Business Listing
That's 56 percent of your competitors that aren't taking advantage of their listing.
While business listings on the major review platforms are complimentary, a surprisingly low number of businesses actually utilize them.
Although we now know why customer reviews are so powerful, a lot of businesses apparently don't.
Source: LsaInsider
Reviews Are The Most Important Part Of The Purchase Choice For Over 90% Of American Consumers
24% of US buyers consider reviews as 'very influential'.
To illustrate the importance of online reviews and ratings, did you understand that 81% of consumers will pay more for an item with reviews and those very same customers are also ready to accept slower shipping times for such products.
Source: Turntonetworks