If It Has Less Than A 4 Star Score, More Than Half Of Customers Won't Use A Business

This stat is one of many that show the importance of online scores. Now that news of consumer complete satisfaction travels this quick, keeping your clients happy is more crucial than ever.

57 percent of customers have actually searched for companies with more than four stars in 2018, which is up from 48 percent in 2017.

11 percent looked only for services with a best five star score.

Source: Brightlocal

77% Of Customers Do Not Rely On Reviews That Are Older Than Three Months

Customers don't care how good your service or product was in the past. Because they are fresh and relevant, is part of why online reviews matter.

Customers understand businesses lose their touch all the time, which is why most of them regard older reviews unimportant.

It is for this reason that companies need to be constantly asking for reviews.

Source: Statuslabs

64% Of Americans Concur That User-generated Content (customer Reviews) Enhanced Their Shopping Experience In 2017

30% of consumers who read client reviews, agree that it increases their purchasing confidence.

Organizations utilize the reviews to improve their products or services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

Online Reviews Affect 67.7% Of Customer Purchasing Decisions

More than two thirds of consumers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.

Source: Moz

63.6 Percent Of Consumers Visit Google To Read Reviews Of A Business

Considering the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and third, leaving Facebook (23%) last.

These online review stats show the basic appeal of a website can only presume when it comes to trust.

Source: Review Trackers

Half Of All Of The Millennial's "Always" Read Online Reviews For Companies

More youthful people know the value of being informed. User-generated material has an unassailable impact on customers.

If businesses stop to consider the power of customer reviews over millennials, they will understand what they've been missing out on. Older individuals are various though, only 6% of people aged 55 or older check out reviews.

Source: Brightlocal

If A Business Takes Care Of Issues Rapidly And Effectively, 95% Of Unsatisfied Clients Will Return To A Business

Clients do not expect you to be perfect. They do anticipate you to resolve things when they go wrong. If there's absolutely nothing else a business can do to fix a concern, a simple coupon can say "We are sorry" in a more enticing way.

Source: SocialMediaToday

88% Of Executives Regard Reputation Risk As A Leading Business Concern

Reputation management statistics indicate a business's reputation does not affect simply the customers. Prospective team members likewise look at ratings and read reviews.

Source: Deloitte

54% Of Americans Pay The Most Attention To The Average Star Rating Of A Local Business

The star ranking is the first thing consumers see. Still, users take note of other aspects too, like the quantity, recency, length, and sentiment of reviews. Each of these alone affects more than a third of USA consumers.

Source: Statista

Most Local Businesses Have Approximately 39 Google Reviews

People like to share their experience after they've visited a supplier. Online review trends show people choose to comment if they had a favorable experience, instead of a average or negative one.

Source: Brightlocal

Reviews Shared On Twitter Can Help Boost Online Sales By 6.46%

Online review statistics show that reviews shared on Twitter, do more to boost sales than those on any other social media platform.

Source: Yotpo

70% Of Customers Prefer To Discover A Business Via Posts And Reviews, Instead Of Ads

Advertisements are all well and good, but it's worth attempting a different approach as well. Reviews are by far the very best method to discover the truth about a service or product.

Source: Statuslabs

67% Of Customers Claim Reviews Are A "Extremely Important" Factor When Picking A Solution Provider

When customers have to choose a service provider, reviews have a huge influence on their decision.

Source: DemandGenReport

Consumers Reading Reviews On A Mobile Phone Are 127 Percent More Likely To Buy Than Desktop Users

Mobile users choose to get things done quicker. Therefore, buying decisions are made quickly.

Online reviews are obviously convincing, yet marketers haven't always come to value the power of them.

Source: Martech Zone