Customers Checking Out Reviews On A Mobile Device Are 127% More Likely To Purchase Than Desktop Users

Mobile users choose to get things done faster. Buying choices are made quickly.

Online reviews are certainly convincing, yet online marketers haven't always come to appreciate the power of them.

Source: Martech Zone

67% Of Customers Say Reviews Are A "Very Important" Factor When Selecting A Solution Provider

Reviews have a massive effect on their decision when customers have to select a service provider.

Source: DemandGenReport

83% Of All Younger Shoppers Were Asked To Submit A Review Recently

Of those invited, 80% of clients did post a review. Overall, companies have actually asked 66% of all consumers to post a review on their business.

Source: Brightlocal

89% Of Consumers Browse A Companies Reactions To Reviews

Not only do the majority of customers check out the review replies, 30% of them highly value them. Almost 96% read the reactions to their own reviews.

Source: Brightlocal

95% Of Dissatisfied Consumers Will Return To A Company If A Business Makes An Effort To Solve Problems Quickly And Efficiently

Customers don't expect you to be perfect. When things go wrong, they do expect you to fix things. If there's absolutely nothing else a company can do to fix an issue, a simple coupon can say "We are sorry" in a more enticing way.

Source: SocialMediaToday

72% Of Clients Won't Take Action Unless They Check Out Some Reviews

Irrespective of how captivating your marketing is, you still require client reviews. There's no other way around it. Customers are still ready to hear you out, but they rely on other people more.

Source: My Testimonial Engine

30% Of Customers Feel Favorable To A Business Which Responds To Online Reviews

Corresponding with your consumers creates trust. Even something like reacting to their reviews and remarks can make them feel appreciated.

As you may expect, customers who feel this way are going to spend more money with a company.

Source: Statuslabs

The Average Review Word Count Has Actually Become 65% Shorter Since 2010

Presently reviews are shorter, easier, and more straight to the point. The word count of a review in 2019 is comparable to that of a twitter tweet.

Source: Review Trackers

77% Of Individuals Do Not Trust Reviews That Are Older Than 3 Months

Consumers don't care how good your product or service was in the past. Part of why online reviews matter is due to the fact that they are relevant and fresh.

Customers understand businesses lose their touch all the time, which is why the majority of them find older reviews unimportant.

It is for this reason that businesses need to be continuously asking for reviews.

Source: Statuslabs

Facebook Reviews Affect More Than 50 Percent Of Customers' Buying Decisions

Facebook is presently the most popular social media which can likewise affect our purchasing preferences.

According to social reviews statistics, Facebook affects over half of users' purchase decisions.

Facebook reviews stats expose that 4 out of 5 users are most likely to rely on a local business if it has favorable reviews.

Source: RevLocal

64% Of Americans Concur That User-generated Content (client Reviews) Enhanced Their Shopping Experience In 2017

30% of consumers who read customer reviews, concur that it increases their buying confidence.

Companies utilize the reviews to enhance their products or services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

88% Of Executives Judge Reputation Risk As A Top Business Issue

Reputation management statistics show a company's reputation doesn't affect just the consumers. Prospective employees likewise take a look at ratings and read reviews.

Source: Deloitte

63.6% Of Customers Go To Google To Check For Reviews Of A Business

Considering the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and third, leaving Facebook (23%) behind.

These online review statistics reveal the general appeal of a site can only go so far when it comes to trust.

Source: Review Trackers

Google Represents 57.5% Of All Reviews Around The Globe

Google is in the lead here, followed by Facebook as a distant second.

These are the online reviews distribution rankings:

Google with 57.5%, Facebook at 19%, TripAdvisor at 8.4%, Yelp with 6.6% and Others with 8.6%.

Source: Review Trackers

USA Shoppers Consider "Product Performance" To Be The Most Helpful Information In Product Reviews

When individuals check out reviews, they concentrate on various elements of the shopping experience. But according to online review stats, 60% of them are most thinking about the product's performance.

Customer satisfaction, product quality and quality over time are the next few factors to consider for more than 50% of USA clients.

Source: Statista

98% Of Yelp's Visitors Purchased From A Business They Discovered On The Site

Usually, 142 million consumers visit Yelp each month. This is as great a time as any if you haven't declared your totally free Yelp business page.

Source: RevLocal

Software Application Reviews Influence Over 98 Percent Of All Purchasers

18 percent of software buyers consider reviews to be an essential factor in the purchase procedure. Software application reviews have no effect whatsoever on only 2% of consumers. Two thirds of them read more than six reviews to make up their mind and 14% of them read more than 20 reviews.

Source: Capterra

95% Of Travelers Read Online Reviews Prior To Reserving Travel Services

Leisure and business travelers alike read reviews to form an opinion. Business tourists check out an average of 5 reviews vs. 6-7 for leisure travelers.

Source: Trust You