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If A Business Deals With Issues Quickly And Effectively, 95% Of Dissatisfied Consumers Will Return To A Business
Customers don't anticipate you to be perfect. When things go wrong, they do expect you to deal with things. If there is absolutely nothing else a company can do to solve a concern, a simple coupon can say "We're sorry" in a more appealing way.
Source: SocialMediaToday
When Purchasing Home Electronic Devices, 88% Of Americans Declared That Product Reviews Were The Most Influential Factor
Data reveal that reviews were more beneficial than TV ads at 37%, social networks at 23% and display advertisements at 49%.
Source: Statista
77% Of Consumers Would Undoubtedly Submit A Review If They Were Asked
More than a 35% would post a review to notify others about their customer encounter and 24% would likely direct their review to the business itself.
Over a 26% would be willing to leave a review to help other individuals with their choice making process.
Source: Podium
15% Of People Do Not Trust Businesses With No Online Reviews
No trust indicates no interactions. 15% of potential customers will not even think about doing business with a company they can't find opinions about.
Source: Statuslabs
63.6% Of Consumers Go To Google To Check For Reviews Of A Business
Considering the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and third, leaving Facebook (23%) behind.
When it comes to trust, these online review stats show the general appeal of a site can only go so far.
Source: Review Trackers
89% Of Clients Review A Businesses Responses To Reviews
Not only do a lot of consumers check out the review replies, 30% of them highly value them. Nearly 96% read the replies to their own reviews.
Source: Brightlocal
Only 44 Percent Of Local Businesses Have Accepted Their Google My Business Listing
That's 56% of your competition that aren't making the most of their listing.
While business listings on the major review platforms are totally free, a remarkably low number of companies in fact use them.
Although we now know why customer reviews are so powerful, most businesses obviously don't.
Source: LsaInsider
30% Of Clients Feel Positive About A Company Which Reacts To Online Reviews
Staying connected with your consumers creates trust. Even something easy like responding to their comments and reviews can make them feel valued.
As you might anticipate, customers who feel this way are ready to spend more money with a company.
Source: Statuslabs
73% Of Customers Believe Customer Reviews Are More Important Than Star And Number Ratings
Online review statistics make it clear individuals aren't satisfied with ratings alone.
Client reviews make the stats appear more authentic which is what the would-be consumers are looking for. Nearly a third of customers state written reviews are the only function that makes them think the websites' reviews are useful and relevant.
Source: Fan and Fuel
A Lone Business Review Can Raise Its Conversions By 10 Percent
Online review statistics show user-generated content can do miracles in regards to conversions.
A single review can have a massive impact on your business.
A hundred reviews can boost your conversion rates by as much as 37%. 2 hundred can supply a mind-blowing 44 percent boost.
Source: RevLocal
86% Of Customers Would Consider Composing A Review For A Business
Your clients are your most valuable resource, and it's not just because of the money they spend at your business. If you give them a great experience, they will be willing to share it.
Source: Brightlocal
52% Of Consumers Rely On A Product More If It Has Negative Reviews Too
We already discussed the positive and negative reviews and their impact on customers. Nevertheless, all products have their faults, it raises red flags that maybe the reviews are phony if all of a products reviews are positive. People expect to see some unfavorable reviews.
Source: Capterra
71% Of Millennials Browse Customer Reviews Of Expert Services
Majority of all people in need of an expert service turn to online reviews.
According to online reviews data, 59% used online reviews to pick a doctor or a lawyer.
Young people (age 18-35) are much more inclined to employ a professional based on online reviews. Just 19% of millennials will consider employing an attorney without any.
Source: Thomson Reuters
61 Percent Of Local Businesses Have A Typical Score Of 4 Or 5 Stars
Overall two-thirds of companies have great and awesome scores. Just 5% of companies have a rating below 3 stars.
Source: Brightlocal